preview

The Food Service Processes Within The Finest Catch Restaurants

Better Essays

Introduction
This report will discuss and evaluate changes made to the food service processes within The Finest Catch Restaurants and how these changes have affected the performance objectives Quality, Speed and Cost. Therefore examining how changes to staff labour can affect the perception customers have of the business, and in turn how that has affected their outlook. Altering visibility and volume of staff can change expectations of consumers both old and new (Slack, Chambers and Johnston 2010). Reshaping the processes that a business uses can change the maximum value they may have for customers and minimise costs within the company (Johnston and Clark 2005). However it is this sort of thinking that can lead to the satisfaction of …show more content…

This can lead to disappointment from returning customers, unfortunately that is how one customer felt as she described her visit on TripAdvisor, Liz Quil said “very disappointed with the change in service and presentation…..nothing special” which suggests The Finest Catch has lost the thing that makes it special.
Speed
By removing previous service processes it enables customers to control their length of stay within the restaurant, this can affect table turnover either to the businesses advantage by decreasing wait times and increasing profits or to their disadvantage by over working the capabilities of the kitchen staff which can lead to the service becoming slow, difficult and leaving customers disappointed. It is important to get a good balance of both in order to ensure that the members of staff are not working below their capabilities due to a decrease in customers; this is because although it may make the staff effective, they would not be working efficiently due to output reducing (Goh, 2013).Furthermore this change of service process may also lead to customers queuing for an undetermined amount of time due to this freedom, implying that productivity within the finest catch has begun to weaken with less enthusiasm and input from staff resulting in a reduced output offered to customers (Heap, Dillon and Todd, 2014). By

Get Access