Since September I have taken calls from travel agents and the general public as a senior cruise representative for Royal Caribbean. To serve those callers, I am well versed about company policies and procedures as well as government regulations. My very first call in that role was from a traveler wanting to drink alcohol as soon as she boarded in Galveston, Texas. I assured her that her beverage package and a la carte offerings would allow for that, but going from Galveston, because of Texas alcohol laws, the selection would be very limited until the ship reached international waters. She was upset, and many callers in this role and many previous roles have wanted to take their frustration out on me, the messenger, but I always calmly …show more content…
Readers routinely inquired about how they could get something in the paper, or why something had been left out or covered differently than they believed it should have been. I explained policies and precedents that governed coverage. I welcomed suggestions to alter policies if it could be done fairly for all affected parties. I also explained – either with a story or simply over the phone – the laws, policies, and procedures of other parties that were in the public spotlight and presumably supposed to operate in the public interest. Describe your experience providing customer service in an office setting, both in person and on the phone. List employer and dates employed. Since September I have served customers over the phone as a senior cruise representative for Royal Caribbean. Aside from browsing and booking cruises for travel agents and direct guests, I answer a variety of questions on many topics, often consulting the company intranet to which I contributed for much of 2017. With Random Lengths Publications from 2002-2016, I regularly filled in for the front office staff taking phone calls and routing them to the appropriate co-worker if I couldn’t address the inquiry myself. Working for a small company, I routinely performed duties outside of my official job description, such as sending
Tell me about a time you had to go beyond your comfort zone and personal limits to satisfy an unhappy customer.
Customer Service takes an important stand in any business and it is essentially what my role revolves around. The first thing I do every morning is to turn on my computer and log into ‘Agent’ (the software we use to keep track of the time me and my colleagues spend on call and the type of enquiry it is), this way I can ensure that no Customer Advice calls will be lost as I will be readily available to answer any calls that come through.
This article analyzes and evaluates the principle of universal jurisdiction and the difficulties in its implementation. There is still a number of obstacles legal and non legal to proper and better implementation even if this principle is well known. About the principles of universal jurisdiction can something original or new be discovered or asserted? Universal jurisdiction is one of the talked topics in today’s world. Concept of universal criminal jurisdiction is very complex. When we talk about universal jurisdiction sovereignty also comes to raise its voice.
In this election year, the media has had it’s fair share of news stories to cover, from the effects of the presidential election, the rejection of the health care district, and even the appointment of a new Justice of the Peace.
There is a close relationship between human rights and criminal law. The scope of my paper will surround human rights and the International Criminal Court (ICC) in addition to human rights and international crimes. International criminal justice in this context speaks to those interested in prosecuting against the background of international human rights and humanitarian norms. The use of criminal law has many positive effects and pursues many goals that are worth considering. For example, deterrence, accountability and punishment are important principles that will be discussed in the context of human rights. Is the International Criminal Court an effective method to promote and protect human rights internationally? If so, why and how?
Because the Uniform Commercial Code (UCC) generally regulates commerce or trade on a national basis, one may not realize that it also has an impact on international commerce. However, this assumption would ignore the critical role that American laws and policies play in the arena of international trade. These roles are both formal and informal. In other words, American law has direct and indirect effects on international commerce. In order to understand the impact of the UCC on international commerce, it is critical to understand how American law interacts with international law.
In 1998, the International Criminal Court was created through the Rome Statute. The court was made with the intention of being a justice system that had jurisdiction over international crimes such as war crimes and genocide. Originally, there were 124 states that ratified the International Criminal Court and there were 31 states that signed. Recently, states have decided to leave the International Criminal Court or retract their signatures. There are many arguments as to why these states are choosing to leave, but, specifically for African states like South Africa, people argue that the International Criminal Court is mainly prosecuting crimes committed in Africa; they believe they are spending an unfair amount of time on the crimes in
The most destructive and destabilizing state crimes are wars of aggression. Under George Bush, neoconservatives ushered in a climate of unilateralism as well as militarism which stemmed from America’s lengthy experiences involving “open door” imperialism. State crimes are defined as criminal acts perpetrated by state representatives in an attempt to serve in their job’s capacity. However, some have promoted an expanded description of state crimes which includes behavior which violates international agreements and treaties. Non-mainstream theorists argue that UN sponsored international law often conceals the white, western, liberalist predominance instead of valid understandings of human nature. The current system has been criticised
What are the requirement(s) found in the U.S. constitution governing the President’s ability to enter into treaties with other countries, i.e. international legal agreements?
The European Union is a unique political organisation with its own law making powers; it presents a massive constitutional fabric on the individual member states identity. One of the essential ideals of the European Community Treaty (EC) is to breakdown trade barriers, including taxes, by individual Member States; it also defines the basic principles of political and economic factors in the European Union. The EC Treaty does not give any clear terms when dealing with public procurement; legislation is based on aims of the EC Treaty, in particular the free movement of goods in article 28 and the freedom to provide services in article 49 . It is used to implement the goals of the European Community as set out in articles 2 and 3, the
1. A cause of action is a legal basis for a lawsuit based on the facts of the case and applicable law. It’s the legal right to recover damages. The legally recognized right to sue.
When discussing international law, there are two possible situations that generate misunderstanding. One is that consensus over specific cases or universal recognition of certain principles has not been reached among different actors. Therefore the international law fails to provide guidance as to its conception of justice. The other situation is that international law per se is not well respected by the actors in the international community. The credibility and inviolability of law is therefore degraded by frequent breaches in practice.
each change or amendment and then voting for it to see if it should be added to the law. To help make the best decisions they could be professionals in the room with them so that the decision in the end. They would be examining every single line of it before it becomes an act of parliament.
The term of ‘International law’ first used by Jeremy Bentham in his Introduction to the Principles of Morals and Legislation, later Hugo Grotius who is a one of the prominent intellectual figure in Europe lead to concept of the modern framework for international law. According the United Nations, international law is defined as ‘the legal responsibilities of States in their conduct with each other, and their treatment of individuals within State boundaries.’ In addition to the U.N. definition, along with the States non-governmental organizations (NGO) and individuals go on to became a subordinate subject of international law, too. International law divided into two parts as private international law and public international; however, general usage of the international law refers to public international law. Through my Fulbright independent research project, I hope to deepen and strengthen knowledge on International law and then especially I would like to specialize academic studies in international humanitarian law (IHL).
Three theories on this matter: 1. The Naturalist – under this theory, there is a natural and universal principle of right and wrong, independent of any mutual intercource or compact, which is supposed to be discovered and recognized by every individual through the use of his reason and his conscience. 2. The Positivist – under this theory, the binding force of international law is derived from the agreement of sovereign states to be bound by it. It is not a law of subordination but of coordination. 3. The Eclectics or Groatians – this theory offers both the law of nature and the consent of states as the basis of international law. It contends that the system of international law is based on the “dictate of right