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The Importance Of International Law

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Since September I have taken calls from travel agents and the general public as a senior cruise representative for Royal Caribbean. To serve those callers, I am well versed about company policies and procedures as well as government regulations. My very first call in that role was from a traveler wanting to drink alcohol as soon as she boarded in Galveston, Texas. I assured her that her beverage package and a la carte offerings would allow for that, but going from Galveston, because of Texas alcohol laws, the selection would be very limited until the ship reached international waters. She was upset, and many callers in this role and many previous roles have wanted to take their frustration out on me, the messenger, but I always calmly …show more content…

Readers routinely inquired about how they could get something in the paper, or why something had been left out or covered differently than they believed it should have been. I explained policies and precedents that governed coverage. I welcomed suggestions to alter policies if it could be done fairly for all affected parties. I also explained – either with a story or simply over the phone – the laws, policies, and procedures of other parties that were in the public spotlight and presumably supposed to operate in the public interest. Describe your experience providing customer service in an office setting, both in person and on the phone. List employer and dates employed. Since September I have served customers over the phone as a senior cruise representative for Royal Caribbean. Aside from browsing and booking cruises for travel agents and direct guests, I answer a variety of questions on many topics, often consulting the company intranet to which I contributed for much of 2017. With Random Lengths Publications from 2002-2016, I regularly filled in for the front office staff taking phone calls and routing them to the appropriate co-worker if I couldn’t address the inquiry myself. Working for a small company, I routinely performed duties outside of my official job description, such as sending

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