The Importance of Effective Supervision Through Communication

I carry out the supervisions to my team leaders as well as support workers to promote and support an effective communication within their role. I ensure they undertake the relevant training to help them communicate better to lead our company to a success.

Inability to communicate clearly can be a serious limitation for a supervisor. A supervisor who cannot motivate and inspire others fails to get the job done well and in time. A bad supervisor is a poor listener. A poor supervisor is often disorganized and incapable of making sound choices.

2.1 It is self-evident that communication and interpersonal skills are crucial in the workplace. Good two-way communication is important to enable the flow of information in an effective way whether it be verbal or non-verbal. Good communication has a positive impact on the performance of the team including; everyone is clear what is expected from them, they receive good feedback and recognition of achievements which makes staff feel valued and boosts employee morale. The manager needs to be approachable and have a non-threatening manner so

“Developing excellent communication skills is absolutely essential to effective leadership. The leader must be able to share knowledge and ideas to transmit a sense of urgency and enthusiasm to others. If a leader can't get a message across clearly and motivate others to act on it, then having a message doesn't even matter."

Psychotherapy-based models of supervision often feel like a natural postponement of the therapy itself. “Theoretical coordination informs the observation and selection of clinical data for discussion in supervision as well as the meanings and relevance of those data (Falender & Shafaanske, 2008). I feel that this model utilize psychotherapy theory to apply similar techniques used with clients in the supervision setting, as a supervisor I would put emphasis on the importance of client-clinician, and clinician-supervisor relationship.

The “Models of Supervision: Parallel Processes and Honest Relationships” by Dr. Lawrence Shulman was very helpful, informative and challenging. It was an important podcast that covers the importance of supervision in the social work profession. It was enlightening for me to pay attention to various aspects of the supervision process. Dr. Shulman stated the need for establishing a good relationship between the supervisor and the social worker or clients. This relationship should be built on trust, respect, honesty and caring to obtain successful result and outcome in the field of social work. Also, in the supervision process is very important to set clear and appropriate boundaries between the supervisor and social worker. The supervision is also about that the supervisor cares about the social worker as much as he/she cares about the clients. Dr. illustrated also in this

In chapter 1, Jay Baer says, “In business to business scenarios, customer experience will be more important than the price by the year 2020” lots of people, in this generation, are looking for experiences and they crave authenticity and memorable moments that would always be with them. Most businesses use the strategy of hugging their haters, but there are also a few who don’t at all. There are five reasons why businesses and organization don’t answer complaints; there are too many channels, too much feedback, they take complaints too personally, the fear of being scammed and they don’t have a customer service culture. Jay Baer says that a lot companies don’t answer them back because they don’t know where to start and don’t really know what say. There has been situations where they do answer their customers, but they don’t say the appropriate thing, making the problem worse. The fear of being scammed is a big one because most customers might just be complaining to get a free meal or get their money back, but there is a resolution to avoid

An ineffective supervisors are also like to be the worst listeners. Nowadays, in a busy society, people are constantly forgetting to stop and listen to others. Things cause failure to be an effective listener are failing to pay full attentions to a speaker or distracted by something. The result of being a poor listener is that assumptions that the listener made and it leads misunderstanding. Out of business world; for instance, between friends a slight misunderstanding does not affect, but in the business world, a little of error could be a significant impact on the company.

A good supervisor will inspire, challenge, and motivate their employees. In addition, a supervisor has the ability to stay focused and is able see the big picture. However, one could possibly argue that the best quality that a good supervisor must possess is the skill to recognize the potential in others. Nevertheless, the most important skill a supervisor must possess is the ability to help those around realize their own potential.

If the customer feels trust that they are being treating ethically than it is easier to build a long-term relationship with them (Bateman, 2015). Not only does providing quality customer service help to retain existing customers for longer periods of time, but it improves the company’s image as well. The customer’s perception of how they were treated by a salesperson is related to the way they view the company. Successful call centers can build relationships with customers while helping to keep the brand image positive (Blignaut, 2014).

Today’s organizations fail to realize the value of their customers when it comes to the success of their business. Without customer loyalty the success of your business will always be uncertain. Organizations must sensitively tailor the designs of a successful firm to the particular challenges of understanding, attracting, and keeping valuable customers. “Having satisfied customers just aren’t good enough”. Kenneth Blanchard and Sheldon Bowles, co-authors of Raving Fans, believe this concept is needed to have a successful business. I agree with this concept of customers being the focal point of any business. I would want more than just a satisfied customer; I want a “Raving Fan”.

Communication would fall under the good listener category of being a leader. Communication is a key component to being a good listener because if you don’t communicate to whomever you are speaking with then some things might get lost in the process. The leader of a team will have to listen to their boss then relay the message to his or her team, and that’s where paraphrasing takes a good part in communication and listening skills. A good leader is always communicating with other leaders and trying to find out other good ideas they can use to improve some of their techniques.

It is imperative to satisfy customers and give them an amazing experience at the company. While it cost less to sell to existing customers and companies can increase profit by selling to the same customers; if customers are satisfied, there is more chance they will come back for more services or products. Satisfied customers are a free marketing for the company. However, it is the opposite if customers are dissatisfied. Dissatisfied customer will tell 8 to 10 people about his or her experience (O’Brien, A & Marakas, G. 2004). If by any reason, representatives see that the customer is not satisfy, they should act fast and fix the problem. Furthermore, there is more chance for sale representatives to sell to an existing customer that to a new customer. A good strategy for customer retention is to reward good customers. Companies can easily do

It seems that more and more companies and businesses have come down with a severe case of amnesia. They seem to have forgotten who it is buttering their bread. Sadly, as businesses expand and grow, they become more and more reliant upon technological or automated services, throwing the personal touch and human side of customer service out the window. Unfortunately that’s where their profits will also eventually follow.

workplace as well. Communication is an essential skill that we cannot avoid, and should be perfected as a goal in improving your leadership efficiency. When in a leadership role, the leader