The ISO 9000: 2008 is a family of international quality management standards and guidelines is used as a basis for establishing efficient and effective quality management systems. Nowadays more companies are operating in the global market economy, and it has become more important for the need for standardised international standards. They form a collective of documents developed and updated for continual improvement and business excellence to meet the needs and expectations of users and the market. These standards can be used for contractual and certification purposes by companies seeking accreditation for their quality management system and organizations who want to ensure that their products and services consistently meet customer’s …show more content…
As the company already works to the 8 quality management principles, these being:
1. Customer-Focused Organisation
2. Leadership
3. Involvement of People
4. Process Approach
5. System Approach to Management
6. Continual Improvement
7. Factual Approach to Decision Making
8. Mutually Beneficial Supplier Relationships.
If ISO accreditation is obtained, it would only benefit the company in furthering its quality management system to outline the context of the company, its market strategies and business processes. ISO accreditation has been shown to improve sales volume, customer satisfaction, corporate image and market share, through improved safety, quality and processes. It also sees the reduction of costs, because of improved systems and processes, the accessing of new markets through ensuring the compatibility of products and services, and a reduced impact on the environment.
To commit to this path the management would develop and implement the quality management system and thru a continual improvement process, monitor its effectiveness by communicating the importance of meeting customers as well as statutory and regulatory requirements. They would also establish a quality policy, establishing quality objectives, reviews and the availability of company resources.
The purpose of the company quality policy is to define the company in a
Quality Management System Development and Implementation, where we identify necessary procedures based on client- and product-specific needs and develop and deploy customized standard operating procedures (SOPs)
In this argument, I will exhibit the process of the total quality management within the Fox Car Rental, Inc. and the Apple, Inc. Firstly, I will provide a history of both companies and the industries of which they are involved. Secondly, I will provide a meaning of the term total quality management, and argue how this system is integrated into both the Fox Car Rental, Inc., and the Apple, Inc. I will also describe the total quality management process that is implemented in these organizations, and the effects of this systematic management process of both companies. The Fox Car Rental, Inc. and the Apple, Inc. will also be compared against the principles of the ISO 9000:2000 quality management process, and among each other. I will also provide recommendations for the development of the Fox Car Rental, Inc.; an organization of which I was recently an employee.
“ISO is commonly known as ‘International Organization for Standardization’, the ISO 9001:2000 standard is used for quality systems audited by outside auditors. This standard is applicable for manufacturing companies not only for software. This standard is given based on the documentation, design, production, testing, servicing and other processes.” (Testing Excellence.com, 2009).
Can John conduct an audit of his company’s quality management system given its present state? Discuss - A quality management system (QMS) is a collection of business processes focused on achieving quality policy and quality objectives to meet customer requirements. It is expressed as the organizational structure, policies,
The Company has developed a Quality Management System (QMS) in order to achieve these objectives. The system defines the Company’s technical and administrative policies and procedures. The Company will implement the QMS through training of new Associates, regular refresher training and internal audits. The Company will continue to improve the Quality Management System over time. This will be done by annual review process and regular revisions as improvements and/or corrections are identified.
19. Firms that wish to do business with the European Community can benefit from having a quality management system that needs ISO 9000 standards TRUE
This document is an overview of the ISO 9001:2008 international standard for quality management systems developed by the International Organization for Standardization with the intent to give specific requirements to companies and organizations on methods to enhance customer satisfaction and meet statutory and regulatory requirements by improving effectiveness and performance of their quality management systems. The overview will cover the requirement, certification procedures and benefits of ISO9001 certification.
ISO 9001 is a Quality management standard which is recognised internationally and used by organizations worldwide. It can be used by business of all sizes, it provides an effective quality management system. It was first published in 1987 (updated 1994, 2000, 2008). The latest version was published in 2015. This replaces all the previous editions. (Praxiom Group 2014)
ISO 9001:2000 makes specification regarding a quality management system wherein an organization (i) is required to exhibit its capability to consistently deliver products that fulfils customer and the relevant regulatory mandates, and (ii) focuses on enhancement of customer satisfaction by effective application of the system and processes for continuous improvement of the system and the guarantee of adherence to customer and pertinent regulatory requirements. Each and every requirement of this International Standard is generic in nature and is intended to be applicable to all enterprises irrespective of type, size and product provided. In case any provisions of this international standard are unable to be applied to any organization because of the inherent nature of an organization and its product, exclusion criteria can be applied. In cases where exclusions are made, claims of adherence to this International Standard are not acceptable unless these exclusions are restricted to mandates within clause 7, and these exclusions do not impact the enterprise's ability, or responsibility to deliver products which are able to meet customer and related regulatory needs. (International Organization for Standardization, 2011a)
This paper I have written contains a lot of information about ISO 9000 and Quality Management Systems. I will first talk about some of the history and origins of the ISO phenomenon. I will also mention some of the changes and elements of the Quality Management Systems, financial issues, pros and cons of being certified, and the relationship ISO 9000 has with ISO 14000.
The original ISO 9000(1987) was structured similar to the British Standard BS 5750 with 3 representations for quality management, the choice of which was emphasized on the scope of happenings within the organization. US Defense and other military standards influenced the language of the first forming of the standards, therefore if was more applicable to manufacturing and the rigorous demands of the manufacturing process of the factory floor. With its framework of twenty requirements, the importance is placed upon the controlling of procedures, instead of the inclusive process of management, which had been the original commitment.
Browse the web sites: http://www.iso.org/iso/home.htm http://www.ansi.org/ http://www.bsi-global.com/ There are three types of quality standards: 1 Product standards. These set safety and functionality requirements for products. 2 Quality Control standards. These lay out the statistical techniques which can be used to make inferences about the proportion of defective products and so on. 3 Quality Assurance standards. These standards talk about the management systems of the organization. These include design processes, and all those systems and procedures which will ensure that product standards and quality control standards are used properly. The ISO 9000
Top management shall provide evidence of its commitment to the development, implementation, and continual improvement of the QMS by (a) communicating the need to meet customer, legal, and regulatory expectations, (b) establishing a quality policy, (c) ensuring that
ISO/IEC 27002 standard aligned with ISO/IEC 9001 (the Quality Management System) aims to meet the needs of non-Government agencies. An organizations management system needs to meet a basic best-practices management system. The organization is required to have an appropriately defined risk management process and assessment
In this essay I will explore how the use effective quality management can be used to continuously improve a business that seeks to deliver high quality service. Torkildsen (2011) defines quality management as, concerning processes that are designed to deliver continuous improvement within an organisation and aim to meet and exceed customer expectations of the product and or service that is being provided. To me Torkildsen’s definition sums up quality management perfectly and shows that the most important aspect of generating success within an organisation is by ensuring that the customers are always happy. Furthermore, the importance of quality management and having and approach deployed is supported by Hope et al (1997) cited in Beech and Chadwick (2012) they state “An organisation without strategy is like a motorist on a long journey without a map.” This is an amusing way of stating that all organisations should have strategies implemented with every action they take, I will be discussing the use of quality management schemes and strategies within this essay. There are many quality management schemes that can be used within organisations, the three approaches I am going to discuss within this essay are Quest, ISO 9001 and the European Foundation for Quality Management (EFQM). Within the first section of my essay I will be discussing Quest and the effectiveness of the scheme when deployed by certain organisations. I will then do the same for ISO 9001 and EFQM, weighing up