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The Sales Structure Of The Coca Cola Company

Satisfactory Essays

Phase I: Establishing the Need for Change
The sales structure of the Coca Cola Company in the regions is multi-tiered with the country manager heading the operation, and then there are operations marketing managers who work with the bottling partners. The sales department at the bottler level is headed by a general sales manager with regional managers as direct reports. Below the regional sales managers are the area sales managers with account developers and merchandisers reporting to them. Bottlers work with distributors who are supposed to have dedicated sales representatives to service specific accounts on their routes.
From the year 2009, working as a sales manager for the Coca Cola Company, the company was recording variances in projected sales versus the actual sales and there was a need to review the sale processes and institute measures to mitigate the trend. On the basis of this trend, there was a need for change to ensure that the company recorded growth in sales for continued profitability. Premised on this, as the Operations Marketing Manager for my area working with six bottling partners, the Country Manager and the bottling sales teams were engaged to chart a way forward. It was agreed that an operations excellence program should be launched to streamline operations, ensure improved customer service, improved documentation, and improve execution standards in the distribution and at the retail.
Phase II: Building the Change Team
This phase of the change

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