1. Abstract:
Knowledge rather than capital or labour, was the only meaningful resource in a society (Drucker 1993).
World was moving from industrial to knowledge-based economy. Organizations have changed their focus from process re-engineering to achieve results into encouraging employees to implement their knowledge and expertise in achieving efficiency of business. In a rapidly changing technology landscape, knowledge sharing presents a unique challenge for businesses and enterprises. Few factors defining today’s knowledge industry:
- Knowledge is proliferated across multiple media formats
- Knowledge has become multi-platform
- Knowledge has become mobile
The increase in content and knowledge posed a challenge for organizations to
…show more content…
It was launched in 2012, with an aim to increase information sharing and virtual knowledge in workplace.
Bloomfire organizes knowledge & expertise to connect people who have knowledge to people who need it. It deals with knowledge capture, learning management, Content management, social networks, social business and cloud file sharing.
Bloomfire integrates social learning tool to connect employees with the knowledge they need to complete the job. Employees can engage with content in social environment. It also simplifies knowledge management for customer support and sales enablement.
Customer Support: It gives clients, managers and reps immediate access to documentation and answers they need. It reduces time to resolution, increase customer satisfaction and increase employee efficiency.
Sales Enablement: Sales teams can easily access answers, best practices and marketing material in fingertips. This results in reduce in search time and increase in time to work on bottom line. This makes sales teams and partners close more deals faster.
2.1. Features:
It is all about sharing information and knowledge with employees and co-workers. The five main features of Bloomfire are – Simplicity, content curation, content creation, people and analytics.
Content Creation:
There are four different types of user roles in Bloomfire – Owners, Admins, Authors and Learners.
Owners & admins - Have access to everything including analytics, user management and other
Business people across the globe have found that social media sites such as Facebook and Twitter can help build and maintain a client base. Life coaches like Bonnie Bruderer, the innovative creator of the Vision Board, have found that it's essential to continue to link with present and potential customers in each and every way. No new media stone can be left unturned.
INCREASED PRODUCTIVITY AND KNOWLEDGE EXCHANGE. Being able to search questions and receive answers instantly with all functions being as intuitive as “Google search” improves collaboration, knowledge collection and thus productivity. Knowledge Exchange is critical as it is similar to Facebook but instead of tracking someone’s post on wall employees can track activities of employees - what projects they might be working on, calendars or shared
Allows efficient discussion and knowledge sharing with a large audience within a short period. It can be done at various levels viz: all staff, by business units, within individual teams.
With the quick rise in power of social media over the recent years, marketers are turning to it to improve their businesses. In 2014, Hubspot claims that 92% of marketers said that social media marketing was important for their business, and Social Media Examiner states that 97% of marketers are currently participating in social media. However, 85% of them were not sure on what social media tools were best to use. (DeMers, 2015) In this report, I will be talking about Socialbakers, and comparing it to its competitor, Simply Measured. Delving into each of the pros and cons of their social media management tools and services provided, I will then evaluate on which is a better choice for businesses to use.
In both the novels, Chronicles of a Death Foretold and Perfume, the Writers, Garcia Marquez and Patrick Suskind, use different types of narrative voices. The authors use narrative voice to sharpen their story or to mislead the reader. In Perfume Suskind uses realism greatly in the story. He puts realism next to fantasy narrative so the reader is less distracted be the fantasy side and more focused on the gritty and believable episodes. Chronicles of a death foretold took a similar root and went along with using realism and puts the reader in the Colombian cultured town.
BT is one of the leading providers of communications solutions and services, operating in more than 170 countries. Customer relationship management (CRM) is the main activity for BT that interacts with both residential customers and commercial customers which constitutes BT Retail. With the launch of a number of initiatives that leverage web tools to reach customers, including enhanced website offerings, dedicated discussion forums, and online community portals, BT Group would like to turn into "the predictive enterprise." To align this vision, scientists within BT Research focused on social media and developed a customer service infrastructure called Debatescape, which allows support agents to interact
• Twitter fastest growing social media brand • Instant messaging, news/image sharing, job board • Continues to evolve as a real-time communication tool
Using this System really hones in on the best way to deliver your passion in a meaningful, purposeful, and profitable way. It does this through establishing the journey you and your clients will go on together as you develop a relationship with them.
Another important point was to gain a critical users mass. We understood that any user that would decide to use our product would increase the probability that others will, since troubleshooting knowledge sharing is a critical aspect any user carefully considers. If your colleagues are using ‘A‘ tool to share knowledge you would not switched to ‘B’ tool.
| It helps business people share information, learn from each other and work together without the hassle, cost and delay required by travel. It allows participants to broadcast visuals of any type to remote participants in real-time.
As Polanyi (1973) describes people can know more than they can tell. To elicit the implicit and tacit knowledge of its employees the bank organized communities of practice that
Making individuals more productive. This area uses Balfour Beatty, a global contractor, as an example. This company uses Box, basically a cloud provider. Before Box, the IT of their company would have to create each employee their own account and their own folders. If an employee wanted to add a collaborator, they had to wait for IT to do it. Box however sped the process up, it allowed employees to administer their own account, which saved a lot of time.
Social media includes social networks which are websites that allow people to unite with friends and family, share photos, videos, music, and other information with select people or friends. This can also be based on common interests. The most common social networks are Facebook, Myspace and LinkedIn. Many fire departments and or unions have Facebook pages which they use to post training pictures, updates on events, recent major calls, and other pertinent information their followers can read. Blogs are another aspect of social media where individuals post online journals with content where readers can comment as well as share the information with other readers. Some of the top blog sites are quick primer, WordPress, Squarespace, Posthaven, Ghost, and Kirby. Another aspect of social media that could be beneficial to fire departments is called crowdsourcing. Crowdsourcing is like an open call to the public asking for a solution to a problem. Some examples for the fire department to use Crowdsourcing would be finding out better ways to service the community, asking who needs what during a major event, and getting ideas for what to change for next time. The next is online forums. A forum is a discussion about a specific interest or topic. The topics can be anything from a hobby to a person or an area to an interest. There are many aspects to social media in which fire departments and emergency management
If your marketing is like squeaky wheels the social media channels are the oil in it. It is a contribution of precious time and resources. Social media allows small business to act big and make their online presence “WOW”. Here, I want to share a wide information regarding the benefits of open source social technology for business.
With the increasing use of social networks such as Twitter, Facebook, and Google+ to promote businesses, new specialised networks have been created, these networks are used to connect with more business-related contacts. These networks are made to networking professionally online and provide business-oriented social networking service [1] Professional network is a social network service that is focused solely on interactions and relationships of a business nature rather than including personal and non-business interactions [2]. LinkedIn is one of the most popular professional network worldwide [3] while Bayt is one of the most popular professional network in the Middle East and North Africa [4]. Professional network services started up and continue to grow providing different features such as creating profiles, adding friends, and searching friends. Professional networks allow the business person to generate business opportunities at the same time and build new business relationships [5].