Toolkit 8 Training Case Study

Another new area that was particularly surprising was having a procedure of what to do with client

Changing the mind, leading the client to solutions through specific questioning techniques will allow the client to formulate ideas.

1. When clients are referred to your organization, what process or procedure is followed to assess your client (such as psychological, social, medical, et cetera)?

Client Background – Your client background and objectives for this project. Please complete each section. Please feel free to send any summaries and/or policies you feel may be beneficial to the providers.

To prepare for the meeting I would begin by identifying the problem of the client, which in this case would be Delta Airlines. The problem being that the airline is facing security issues due to terrorism, and that is in turn impacting the amount of revenue they earn. I would then identify the internal and external factors, which include: terrorism, political factors, and the technology working without significant issues. The next step would be identifying the client’s needs, which appear to be increasing profits and maintaining security. The last independent step I would make is take that information and align Securco’s security screening product to fill each of the client’s needs.

Task Three. The needs of a client group and the types of services that exist to meet their needs.

Plans: Build a rapport with the clt and check-in with any concerns the client might have.

B. Ballew and Mink (1996) stated the importance of documenting and formulating a client “service plan” is critical p.21. This record would aid in maintaining order and planning of short and long-term activities. Sharing this with members of the management team facilitates collaboration among each discipline encouraging the attainment of set goals.

During the implementation stage, I explained to many staff about the details and possible applications of the equipment. This has enhanced my presentation skills greatly when delivering key messages to broad

The HCAs I have been working with these past two weeks were encouraging me to hand my resume in at Heron Grove. I told them if it weren't for the fact that I was moving, I definitely would. However I will be looking for work in Kamloops. They were really helpful and shared with me their various stories and bits of advice that they've gleamed over their years as HCAs and in relation to the different kinds of facilities and companies they have been employed under. While I took all of their imparted wisdom with a grain of salt, I found it valuable in that I feel better equip for when I ultimately go in search of a job.

As client activities in Phase 2/ 3a exceptions pots and Phase 3b have ramped up in the recent months, you have become increasingly involved in multiple operational activities. This has given you the opportunity to demonstrate your understanding of the project concept and apply your experience in assessing customer outcomes; and identify notable development areas within the clients operational framework. You have also taken

Several theoretical approaches would be helpful when working with this client. An integrative approach is highly recommended. If

Beginning in the latter half of Week Seven and continuing on through to Week 8: allow for the rest of the meeting and its successor to be more self-directed by clients and what they would like to discuss since meeting the previous week. Ideally the with levels of trust and development of some bonds hopefully established at this point in time, sharing and conversation will naturally be supported by the environment.

meeting with customers and others from whom I need to obtain a commitment to discuss their needs.

Discuss client’s reaction to their road map, include any questions they may have had and how you handled those questions