Ten years of success as a Regional Sales Director, leading to promotion
Five years of success as company Manager, Training, Communications, Store Operations
SUMMARY
Positive, outgoing Regional Sales Director (District Sales Manager) with more than 15 years of proven success driving sales, developing people, and building exceptional teams at store, district, and full company levels. Passionate leader, who thrives on making a difference in the lives of customers and co-workers through service-oriented training and coaching. Strategic multi-store manager, who improves financial performance through disciplined operations and results-focus, including P&L, operational compliance, and performance management.
Core competencies include:
Maximizes
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Analyzed business reports and trends, and conducted store audits/visits to identify performance gaps and coach improvements, and to identify best practices while recognizing high-performers.
Hired, trained, coached, and supervised store managers to ensure they had the skills to select and manage their teams, and oversaw all actively within the region. Provided inspirational leadership, effective communication, and made sure corporate strategies translated into exceptional customer experiences at store level. Developed programs and strategies to replicate success throughout the region, the division, and (eventually) the company.
ACCOMPLISHMENTS
As a Regional Sales Director (District Sales Manager):
Promoted from Regional Sales Director to a company leadership role, to implement successful approaches nationwide. (National peer group from >110 to 0.)
Improved sales from $9.8M to $11.6M, an 18.4% increase.
Top-ranked region in Key Performance Indicators, including sales and customer service metrics.
Trained and developed employees effectively, including more than 50 associates to store managers, 12 store managers to senior store managers, and two senior store managers to district managers.
Developed key strategies to improve business acumen, leadership, and management skills of managers,
He is in charge of four departments, each headed up by a senior manager. These departments are distribution, trade marketing, market research, and sales. The sales department, which has 1400 employees, is further divided into urban sales and rural sales, and there are 13 rural sales managers reporting to the head of rural sales. Each sales representative serves a territory that usually consists of both licensed and non-licensed establishments. They supply retailers with product information and storefront displays. They also offer discounts and promotions, where appropriate, in an attempt to win limited retailer shelf space. A partial organization chart is shown in Exhibit A.
Developing effective retail management is utilizing the space in the store in order to display items that provide the largest contribution to overall profit. Retailers attempt to draw maximum attention to their most profitable products
It is an apparent trend within Tanglewood to promote within its current employee base, so in maintaining this company feature, we suggest implementing training and development for the shift leader, assistant manager, and store manager positions. These positions reveal the least amount of turnover within the company and can easily be maintained by promoting within the company. In order to do so, it is important for higher titles within the company to take on leadership roles and encourage others to learn, make suggestions, and contribute to the daily processes within the company in order to prepare future managers for promotions.
Even though the organization is highly structured, Kathy has offered each store a certain amount of autonomy. The leadership is set up in a divisional approach where each store manager is responsible for the administration each store. The managers are in charge of the day to day operations of each store from supervising the employees to ordering and replenishing the store. The administration 's team efforts are reflected as the store managers are supported by the inventory manager and the sales team. The format of the annual employee performance reviews also reflects the team management style. Job descriptions are clearly defined along with the expectations for job performance. The employees are encouraged to improve themselves by setting goals for the year. From the performance reviews, the Kudler company has a primary focused on customer service. Other steps, such as computer programs, are being implemented to foster serving the customer.
The organization operates under a theory that maintains that "true excellence can be best achieved by focusing on areas of established strength and enhancing them, rather than concentrating only on repairing areas of weakness."3 The company offers job opportunities in every division; the retail stores, distribution centers, and corporate offices. Possible career opportunities in the retail stores include assets protection management, which works to implement programs designed to maximize safety, effectiveness, and efficiency; store leadership, which includes those who work to create a "fast-paced, energetic environment that delivers a consistent experience for both team members and guests"; and human resources, which works to support the mission of staffing, development, retention, and brand management. Corporate career opportunities include strategy; which works to consider guests' comments and suggestions and propose business strategies that will improve the business, and supply chain and logistics; which works to provide what the customer wants, when they want it, and at the lowest possible cost.1 The Target website has an entire section devoted to careers, and even a special section where college students and recent graduates can learn about what the organization has to offer in terms of employment.
The managers and team members of each store make an impact on sales, customer service and the overall Jamba Juice experience for the consumer.
The organizational design has been put in place by the owner. The owner has put the utilized the departmentalization by geographic region. As the district manager, I will be in charge of hiring and monitoring the store managers. These store managers with have complete authority in their stores. As the district manager I will guide the manager into the direction that I would like for them to go. If a store manager does things that should not be done by a store manager, I will be required to disciple the store manager. I would urge the store managers to have mechanistic organizations in the business. Mechanistic organizations are characterized by the high use of rules and procedures, a greater number of levels in the organization, and formal relationships between workers. I would create more of an organic
A store’s staff is like columns, holding up the stores foundation from mayhem. To be part of a staff anywhere you have to be determined for whatever before you walk into the doors of that particular business to work for. If you have a store with employees working for you and they are not trained, they won’t have a clue what tasks they are there to complete. Trained employees is a key to success in a business. The manager of the DG is in control of hiring workers who she sees will be a good worker for the business. It’s not hard to comprehend the basic needs of a good employee. A good employee help’s a
On a weekly basis, the District Manager would walk the store to list priorities by identifying opportunities, illustrating how we should attack the problem, compare and contrast ideas, incorporate an action plan, and measure the store's progress by judging, and justifying the work from the prior week. The assignment completed after two months and I was promoted to Operations Manager at my home store in Falls Church, Virginia. I was giving the additional responsibilities of managing payroll, associate relations, operations, store audits, risk management, pet safety, sales metrics, staffing, and oversight of the management team. I would assist the Store Manager Jose Solis with developing weekly management meetings, quarterly store meetings, shrink control, facilitate pet adoptions and charity drives, address customer complaints or compliments, work orders, supply budgets, division-of-labor, setting goals, and organization of assets through P&L execution.
Doctoral level director with over 10 years of cross-sector leadership; leveraging strategic partnerships, launching high-impact programs and building resourceful organizational systems. Reflects continual advancement, and consistent achievements in driving innovative strategies, programs and initiatives that produce dynamic business results.
I managed 5 departments with Budget Rent a Car of Atlanta including Reservations Office, Car Control, Rates and Structure, Customer Service and Airport Manager. Budget of Atlanta is one of the busiest airports in the world and we processed over 1000 rentals a daily and. In less then 1 year I was promoted 4 times to different levels of management. My motivation and willingness to learn new things help with my ability to move up.
Assists the store leadership in overseeing the operation of a retail store and performs duties to ensure its smooth operation as required.
James Sprague is the newly appointed district sales manager for the northeast. Upon arriving he had dinner with Hank Carver and John Follet, two senior sales representatives, and discussed his plans to review the company’s data prepared by the national sales manager and better the area’s profits. Carver, the most experience sales representative, took offense to analysis saying that his 34 years of experience obviously does not count for anything, and threatened to leave and go to a competitor. His district has a large number of potential accounts that are not being utilized. The sales by account and gross profit of the northeast
My own experience in leadership has been achieved during the last three and a half years working at Lufthansa technic Malta. The company has been operating in Malta for the last 12 years in which there has been a rapid growth in the company operations creating opportunities and developments. For the last two years I’ve had the opportunity to start working as a shop leader, developing my skills and gaining
District Sales Manager- These people are in charge of a team of around five or six account sales managers. Their main goal is to help the sales people out with whatever is need to get the job done. Whether it is talking to store managers,