Introduction According to this case study, I have been doing excellent work for Dunkin Donuts for the past two years. The owner already owns 20 other Dunkin Donuts and is looking to open 5 more locations. Because of my good track record and my store being the top performing store out of the 20 locations. The owners have decided to promote you to district manager. In this case study, I will go over the job design, organizational design, recruiting and selection, and training and performance appraisals as it relates to effectively operate the new locations. I am honored to become the District Manager. I plan on maximizing the growth of Dunkin Donuts in my geographic area. I would like to thank the owner for his faith in me and his …show more content…
They have to ensure that the operation of the stores is running smoothly so they would be required to do pop up inspections. The district manages should be a good judge of character. Also they should possess good leadership, time management, and budgeting skills. The job specifications would consist of a certain level of education, number of years of experience, special skills, and a set of specific personality traits. Someone as the district manager of Dunkin Donuts I would expect them to have at least a bachelor’s degree, 2 years of experience, the ability to use a computer and computer programs, and be able to effectively communicate.
Organizational Design
The organizational design has been put in place by the owner. The owner has put the utilized the departmentalization by geographic region. As the district manager, I will be in charge of hiring and monitoring the store managers. These store managers with have complete authority in their stores. As the district manager I will guide the manager into the direction that I would like for them to go. If a store manager does things that should not be done by a store manager, I will be required to disciple the store manager. I would urge the store managers to have mechanistic organizations in the business. Mechanistic organizations are characterized by the high use of rules and procedures, a greater number of levels in the organization, and formal relationships between workers. I would create more of an organic
As a district manager, many responsibilities come with the job. District management is responsible for virtually all the operations in the company with respect to the business goals that have been set out in the company plan. This is especially the case when the district assigned is a group of new area start-ups. District managers are responsible for the allocation of resources, hiring, training and managing teams. The roles of a district manager starting new Dunkin’ Donuts locations are no different yet they include the responsibility for a smooth start. These added responsibilities include job design,
As the rising District Manager for the new Dunkin’ Donuts stores, many factors must be presented, analyzed, promoted, and executed. Opening new stores requires innovative ideas, being ahead of the game with the newest trends, and stabilizing the stores for the least amount of turnovers. Managing stores also means maintaining respect while coaching is vital. This requires feedback on both upward and downward channels of communication. For the purpose of this paper, Dunkin’ Donuts will be assessed and evaluated based on its job and organizational designs, criteria for recruiting and
3. What were some of the best lessons you learned from your experience as a frontline manager?
The company that I chose to do my presentation on is Maurices Store. I worked in retail as a manager for 12 years at the former County Seat and one of my assistants is still working retail as a manager at Maurices here in Dubuque. I was interested in choosing retail sales because it is where I started and I wanted to see how it has changed over the years.
In accordance with findings based on extensive research, Jamba Juice has encountered a steady decline in its sales and market share value due to a variety of internal and external factors. Although the largest smoothie chain in the United States is foreseeably on the road to non-existence, proper business development can potentially help the corporation turn things around and prosper like it once did.
A district manager has many different responsibilities. These responsibilities range from participating in the day to day operations of the business to carrying out the key aspects of the company's goals set forth in the business plan.
It is an honor to receive this great promotion as District Manager of Dunkin Donuts. As a newly promoted District Manager, my goal is to share and expand my Managerial experience by building successful employee teams for each of the five locations that I will be responsible for. I also want to provide a very positive environment for both the customers and employees within the Dunkin Donuts premise. It is my promise to responsibly serve our guests, communities, Franchisees, and employees. Dunkin’ Brands offers a comprehensive series of award-winning training programs for crew members, managers and franchisees designed to foster deep connections to our brands’ heritage and improve the guest experience and business results at the restaurant level” (Dunkin Brands, 2014). My job is to foster Dunkin’ Brands core values into the organizational structure of each location. The purpose of this paper is to identify and explain how job design, organizational design, recruiting and selecting, training personnel and performance appraisals are key elements in creating successful establishments.
The process of opening new subsidiaries of a company is usually tricky because without serious organization and management the project can make the company incur losses. The project is also supposed to be done within a short time so that the new branches can operational and help in increasing the revenue of the company. This paper will look at analyzing the project of increasing the number of locations by Dunkin Donuts.
Congratulations!!! The store owner of Dunkin Donuts has decided to open five new locations over the next two years. A new District Manager will be needed for these new locations and will present many new opportunities. The new district manager will be given complete control, authority, and responsibility to structure, staff and operate the five new locations. The new opportunities will be challenging, but it will also be rewarding. Seeing the new location grow into thriving businesses will show the store owner that he made a great discussion. Many key components will be among the challenges and will include job design, organizational design, recruiting strategy and methods, and training
As the rising District Manager for the new Dunkin’ Donuts stores, many factors must be presented, analyzed, promoted, and executed. Opening new stores requires innovative ideas, being ahead of the game with the newest trends, and stabilizing the stores for the least amount of turnovers. Managing stores also means maintaining respect while coaching is vital. This requires feedback on both upward and downward channels of communication. For the purpose of this paper, Dunkin’ Donuts will be assessed and evaluated based on its job and organizational designs, criteria for recruiting and selecting for
What are the current job specifications for the store manager job? Based on the information you have (or could have), how would you assess the validity of these specifications? What approaches would you use?
Leadership takes place throughout the corporate structure at Central Market. The department managers are allowed to create their own plans. The managers at the store are responsible for the success or failure of their plans. This provides managers at the store with
As I climb the Hierarchy’s ladder with the rise of District Manager for the new Dunkin’ Donuts stores, several factors must be acknowledged, analyzed, promoted, and executed. Opening new stores requires innovative ideas, being ahead of the game with the newest trends, and stabilizing the stores for the least amount of turnovers. Managing stores also means maintaining respect while coaching is vital. This requires feedback on both upward and downward channels of communication. For the purpose of this paper, Dunkin’ Donuts will be assessed and evaluated based on its job and organizational designs, criteria for recruiting and selecting for optimal efficacy, and appropriately training and appraising employees.
Dunkin’ Donuts has over six-thousand locations in the United States and serves over three and a half million customers daily. The biggest competitor for Dunkin’ Donuts are Peet’s Coffee & Tea, Starbucks, and McDonalds. In order to maintain market competitiveness Dunkin’ Donuts must remain driven towards service excellence. This starts by hiring staff members that are eager to provide the best customer service with every interaction they have and be able to produce an excellent product. “Dunkin’ Brand offers a comprehensive series of award-winning training programs for crew members, managers and franchises designed to foster deep connections to our brands’ heritage and improve the guest experience and business results at the restaurant level.” (Schmidt,R.A & Oldfield, B.M. 1999) Bill Rosenberg the founder of Dunkin’ Donuts operates by a simple philosophy but one that is carried through each store. “Make and serve the freshest, most delicious coffee and donuts quickly and courteously in modern well-merchandised stores” (Dunkin Donuts, n.d., pp. 1) Being a new district manager tasked with opening five new locations will help fulfill Rosenberg’s vision of providing the best product around in a courteous environment both for staff and customers. This paper will focus on job design, organizational design, recruiting and selecting, training personnel and performance appraisal are key elements in the success of opening five new locations.
Even though Dunkin Donuts is an international business, each individual store has its own set of goals and missions to achieve success. This is also known as the value chain, which is “the process or activities by which a company adds value to an article, including production, marketing, and the provision of after-sales service.” (Oxford) After observing and working for Dunkin Donuts, the business’ success is primarily based off the happiness of their loyal customers and smooth teamwork of their employees. This particular Dunkin Donuts on Western Avenue in Peoria, Illinois is faced with a lot of challenges, but with the right approach to these challenges can make their business even more successful.