URBAN OUTFITTERS, INC.
Employee Self Assessment Form
Employee Name: Jasmine Tate Department: Training
Employee Title: Training Coordinator Manager Name: Alisha Traynum
Accomplishments (Describe your accomplishments in the past year against mutually understood goals and objectives for the position. Also, list any accomplishments you achieved which were outside of your general job role.)
Instructed over 435 agents to prepare them to be successful employees at URBN
Throughout the holiday classes, I increased my teaching time by teaching larger sections in both day and night classes. Designed Training Certificates to hand out to agents who earned a 100 on their assessment.
Taught classes to email and chat agents using Needle and
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Assisted in the gift card department by processing gift cards and alerts, throughout the holiday season.
Growth (Describe the key competencies and performance factors you have developed, especially in the past year, to make yourself a more valuable and versatile member of the organization. How have you grown or what have you contributed towards the company’s growth.) Personal responsibility and accountability, my actions directly affect the team and the company.
Gained proficiency in usage of KANA by working on emails during the holiday season this has made me feel more confident training email agents.
Gained confidence as a trainer by teaching more sections during the holiday training classes.
Increased Training Assessment scores drastically, by working with the training team to change teaching methods by making training interesting and more relatable to new agents.
Developmental Needs (Describe the key competencies and performance factors you feel you need to further develop.)
I need improvement on being more confident teaching unfamiliar sections.
Slowing down and being less nervous teaching sections. I know how to teach the material and to do it efficiently but I need to doubt myself less.
Being more efficient in posting Memos and Promos on the Hub. This includes using time management skills to ensure this information is posted for agents.
Career Interests (Indicate your career interests including the kind of
In conclusion, as a leader I understand the importance of maintaining the element of surprise and gaining a competitive advantage versus the competition, however, as a former frontline representative, I also intimately understand how challenging it can be to deliver an exceptional experience to a customer when you are struggling to answer their question. Therefore, I frequently implore our senior leadership to provide as much lead time for training as possible and educate frontline employees regarding why the period between training and launch is so compressed and the importance of not sharing proprietary information regarding the training via social media or the internet. Additionally, as an organization, we are constantly searching for ways to enhance the speed and quality of our training and communications to improve organizational overall agility (Groysberg & Slind,
2.3 Explain how theorise of development and frame works to support Development. Family and Social Relationships:How stable and affectionate is the young person’s relationship with parents, staff, peers, as manager I would analyse if the interaction is of age appropriate with peers and other significant persons in the child’s lifeTheir understanding of the way in which appearance, behaviour and any impairment are perceived by the outside world will be addressed. Their appropriateness regarding dress for their age and gender. Their personal hygiene and cleanliness routine will also addressed. And finally, an overview of their placement with us, their behaviour, and concerns any future recommendations. Educational needs will be assessed and how they respond to this, and their capabilities.Fairbridge is a government run initiative where it promotes young people to make life changes regarding their own lives. It offers life skills, along with activities to enhance their communications and listening skills. Fairbridge will also do exercises, which incorporate trust along with integration with other young people with the same background.The child’s growing sense of self as a separate and valued individual person. Their own views of self-image and self-esteem. If their self-worth is how a lot of work will be undertaken by the team to ensure it is boosted. Race, religion, age, gender, sexuality and disability may contribute to this feeling of
I need to prioritise development goals and targets to meet the expected standards in order that my staff and I have the relevant training and knowledge to carry out our roles. I need to reflect on my own strengths, weaknesses and gaps in my knowledge. By carrying out supervisions and appraisals on my staff I can establish the same for them.
In addition, the airline has been involved in a major change as far as training is concerned and in 2003, the HRM facilitated in the expansion of the company’s apprenticeship programme (Gunn, 1988). According to Kirkpatrick’s model of learning and training, training helps in ensuring affirmative results (Kearns, 2010).
The focus of my SEA will be taking a closer look at how my department evaluates the outcome and effectiveness of instructor-led training. Upon completion of training, currently there is no follow-up process to assess the outcome of training. In other words, is the employee applying what they learned back on the job? Is there performance improvement back on the job due to training? Is additional training required? These are the types of questions that often go unanswered, but play a critical role in evaluating training/learning effectiveness.
Before any branch was redesigned, all staff took part in special training sessions such as teambuilding and customer service sessions, drawing on best customer practices from the retail sector.
1. How has the company grown? What is its basic strategy + how has it evolved? What have been the key factors in the company's growth?
Facilitated in organizing and logistical planning of the annual charitable event by contacting suppliers and potential sponsors for donations and equipment.
him think about all the elements that contributed to the growth within the company and the
To support the growth, Xyz needs staff that are highly motivated, flexible, well-trained and also who recognises the needs of the customer. Xyz recognises that employee motivation is highly essential for the growth of the company.
Based on user feedback we have combined trainings which can be valuable to a particular title or industry and providing as packaged courses having multiple modules. These trainings are available as CDs so that it can be used to train whole department at lesser cost than purchasing individually.
Describe two major ways in which a company can grow. Give examples to illustrate the
To support the growth, Xyz needs staff that are highly motivated, flexible, well-trained and also who recognises the needs of the customer. Xyz recognises that employee motivation is highly essential for the growth of the company.
Short e-courses and seminars are also held to update the trainers and professionals about the latest techniques and methodologies to help trainers improve the training output.