CONTENTS:
LO1
1.1 Current scale, scope and diversity in hospitality industry (P1)……………………….2
1.2 Structure of different hospitality organizations (P2)……………………………………...6
1.3 Hospitality role and professional bodies (P3)…………………………………………………8
LO2
2.1 Staffing requirements for different hospitality industry (P4) …………..……………10
2.2 Role, responsibilities and qualification required for hospitality staff (P5)……..11
LO3
3.1 Operational, managerial and legislative issue resulted from recent developments affecting the industry (P6) ……………………………………………………….…12
3.2 Current image of hospitality industry (P7)…………………………………………………….14
LO4
4.1 Potential trends and developments in hospitality industry, justified predictions
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In the specialty literature doubts persist in using this terminology, especially in relation to the scope of the hospitality industry. Thus, a series of authors consider as part of this field only food and accommodation services, perhaps because those benefits are offered under the same premises works like industrial units, other authors, however, consider it appropriate a broader approach, including leisure services and even the marketing of products.
(David P. Baron Business and its environment, fourth edition)
In terms of ownership, tour operators are found in both the private and public sector
Private Sector. Increasing the number of transactions and mergers within the industry came amid vertical or horizontal integration. Horizontal integration involves expanding within an industry sector, for example through the development of hotel chains or network by opening new routes. Companies grouped in this formula is in an integrated chain, controlled by a unique decision. They offer a homogeneous product sold under the same brand, using the techniques work together. Horizontal integration means not only achieve these general goals, but also contribute to better accommodate certain geographical dimensions of tourism. Purchase of tourism enterprises in the coastal and mountainous areas, for example, may allow the transfer of staff and a seasonal effective use throughout the year
In relation to hospitality and catering, the non-commercial or “public” sector exists in the form of hospitals and institutes of education. Organisations in the commercial sector are privately owned and exist solely to find a niche to exploit to make money. While money-making is still a factor in the private sector, it is not the main goal. With the primary goal, demographic and expectations of the target audience, along with location and budget, all taken into account, different areas of the hospitality and catering industry begin to differ widely.
The hospitality industry is a very lucrative and rewarding career choice. Choosing a career in this field is not for the faint at heart. A career in this industry requires an individual that is ambitious, self-motivated, and has a charismatic personality. However, the hard work comes with many personal and financial rewards. Hospitality covers all careers that can come underneath the lodging, restaurants, event planning, theme parks, transportation, and tourism. However, this paper will go in depth explaining the role of general management, growth of employment, and human
Every organisation has aims and objectives that they need in order for their organisations outcome to be successfull.This depends on the organisation itself on whether it is part of the voluntary,private or public sector.An voluntary sectors purpose is to improve and enhance the value of society.it is sometimes reffered to the third party sector and known as the non for profit sector because their organisations are specially made for the society.The voluntary sector mainly have organisations that are registered as charities and operate on a non for profit making basis and employ staff or volunteers.The private sector is part of the economic sector which means that it is run by
This sector works closely next to some other sectors within the hospitality industry. People frequently enter this moving sector from the fast food (quick service) outlets, restaurants, bars, cafes, pubs, catering or food services. Hotels were always major providers of food services, entertainment (business and conference services), leisure and sporting. (Cooper and Shepherd, 1998)
Maria Ransom Strayer University Alexandria Campus Professor: Jennifer Gallagher HTM 100 - Principles of Hospitality and Tourism Management February 3, 2012
Robert Ford, William Heisler and William Mccreary Cornell Hospitality Quarterly 2008 49: 191 DOI: 10.1177/0010880407306361 The online version of this article can be found at: http://cqx.sagepub.com/content/49/2/191
Many factors like globalization, technological change, Migration, Hospitality industry has been changed in terms of the size, structure and scope, especially Hotel and Restaurants. Amsterdam is one of the most popular destinations for Hospitality Industry in which many Indian and Nepalese Hotel and restaurants are offering products and services since many years. However, it is most important to know their status, and they should be facing many problems while operating business since this research should be focused towards the current issues like cultural barriers, legal obligation, accessibility, marketing techniques, customer satisfaction, complaint Handling, profit and loss analysis sales turnover and so on. However, the study should be mostly based on HR challenges faced by this Hotel and Restaurants. In addition to this research study also give solution to these issues, and also provides a base to gain competitive advantage over other Hotel and Restaurants.
School of Hospitality Business Management, College of Business, Washington State University, Pullman, Washington, USA Published
The hospitality industry is divided up into many areas. Some of these areas include; restaurants, lodging, sales, event planning, general operations, and tourism. Due to all these areas, a lot of jobs are needed to run the operation. With the hospitality field expanding overseas a bigger variety of employees are hired. No employee is the same. Every employee comes from a different religious, cultural, sexual orientation, and racial background. Since there are such a wide variety of people working in the hospitality industry, how do workers deal with cultural differences? I will be discussing the background of cultural competence, companies expanding overseas, traveling, company procedures for cultural competence, issues in the workplace
Since students in Hospitality programs across the country are required to take a "Hospitality Marketing" course in addition to a "Principles of Marketing" course, there must be some fundamental or additional information differences between these two courses. One would assume there would be some differences within the established four P 's of marketing (product, price, place, promotion). For this question explore and clarify those fundamental differences and give some comparisons/contrasts examples for each issue either among various parts of the hospitality industry or between some part(s) of the hospitality industry and
I appreciate the time you utilized for me to train. It was the first paid employment position that I had attained in my life. I had not had any work experience at all, however you patiently trained me on the basic concepts of hospitality. I learned various things and it was a great experience in my life. Furthermore, I am sure that what I learned from you is going to be helpful for my career in the hospitality industry.
This Department publishes research notes, conference reports, reports on the work of public agencies and associations, field (industry) reports, and other relevant topics and timely issues. Contributions to this department are submitted to its two Associate Editors: Research Notes to Juergen Gnoth (Department of Marketing, University of Otago, Dunedin, New Zealand. Email ) and Conference Reports to Russell Smith (Hospitality and Tourism, Nanyang Technological University, Singapore 639798, Rep. of Singapore. Email ). Unsolicited conference and agency reports will not be accepted.
Without automation the management of the hotel has become an unwieldy task. The end users’ day-to-day jobs of managing a hotel will be simplified by a considerable amount through the automated system. The system will be able to handle many services to take care of all customers in a quick manner. The system should be user appropriate, easy to use, provide easy recovery of errors and have an overall end user high subjective satisfaction.
Overbooking is a familiar practice in the hospitality industry, at times a hotel can be overbooked to balance lost revenue and other times the hotel can be overbooked as a result of a miscommunication. All hotels experience no shows, last minute cancellations, and reservation that need to be changed to a later date. In practice, effective managers know that all the reservations that have been confirmed for a specific date may not be used and in order to make up for the lost revenue one must overbook the hotel.