1.The description of how different levels and employees in the organization must perform for the organization to achieve its goals is a: A) business-level strategy. B) business model. C) mission statement. D) balanced scorecard. E) None of the above. 2.Which of the following statements regarding multiple measures or a single measure of performance is not correct? A) The advantage of using branch profits to evaluate branch mangers is that profit is relatively simple to compute and reflects the organization's ultimate goal. B) The use of multiple measures can influence branch managers' decisions by changing the components of the performance measurement system to reflect changes in the firm's strategy. C) If the branch managers are more knowledgeable than the corporate staff about local conditions and what local clients value, a single measure could be preferable. D) If the corporate office has better knowledge of what it requires to operate a profitable branch, using multiple measures provides a way to communicate this knowledge and achieve common branch operations E) All of the above are correct statements. 5 3.What term is used to describe a set of performance targets and results that show how well an organization performed in meeting its objectives relating to its stakeholders? A) Business-level strategy B) Business model C) Mission statement D) Balanced scorecard E) None of the above.
1.The description of how different levels and employees in the organization must perform for the
organization to achieve its goals is a:
A)
business-level strategy.
B)
business model.
C)
mission statement.
D)
balanced scorecard.
E)
None of the above.
2.Which of the following statements regarding multiple measures or a single measure of
performance is not correct?
A)
The advantage of using branch profits to evaluate branch mangers is that profit is relatively
simple to compute and reflects the organization's ultimate goal.
B)
The use of multiple measures can influence branch managers' decisions by changing the
components of the performance measurement system to reflect changes in the firm's
strategy.
C)
If the branch managers are more knowledgeable than the corporate staff about local
conditions and what local clients value, a single measure could be preferable.
D)
If the corporate office has better knowledge of what it requires to operate a profitable
branch, using multiple measures provides a way to communicate this knowledge and achieve
common branch operations
E)
All of the above are correct statements.
5
3.What term is used to describe a set of performance targets and results that show how well an
organization performed in meeting its objectives relating to its stakeholders?
A)
Business-level strategy
B)
Business model
C)
Mission statement
D)
Balanced scorecard
E)
None of the above.
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