11. In customer - relationship management, when variation in desired and actual performance occur the formal means for personality and correcting the difference in the performance is called a Performance appraisal. b. Gap analysis. Performance keys. Performance indicators.

Management, Loose-Leaf Version
13th Edition
ISBN:9781305969308
Author:Richard L. Daft
Publisher:Richard L. Daft
Chapter12: Managing Human Talent
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11. In customer - relationship management, when variation in desired and actual performance occur the formal means for personality and correcting the difference in the performance is called a Performance appraisal. b. Gap analysis. Performance keys. Performance indicators.
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