Research shows that acts of co-workers (37 percent) and management (22 percent) cause more negative emotions for employees than do acts of customers (7 percent). What can Laura’s company do to change its emotional climate?
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Research shows that acts of co-workers (37 percent) and management (22 percent) cause more negative emotions for employees than do acts of customers (7 percent). What can Laura’s company do to change its emotional climate?(reference:case study on is it okay to cry at work?)
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- “Emotional intelligence is more important than cognitive intelligence in influencing an individual’s success.” Do you agree or disagree with this statement? Support your perspective. . Describe a time when you effectively managed someone’s emotions. What happened? What was the result? What factors influence an employee’s organizational loyalty? Is being a full-time college or university student a stressful role? Why or why not? Contrast your response with other students’ perspectives.Discuss with the use of examples to support your answer, the four levels of emotional intelligence that you believe are most essential in the workplace. 1. Perceiving emotions 2. Reasoning with emotions 3. Understanding emotions 4. Managing emotions1. Managers should attempt to understand personality instead of influencing it through intervention because ______. a worker’s personality isn’t easily changeable it is unethical for managers to influence the behavior of workers people have no interest in changing themselves for a workplace environment can’t influence heredity 2. Carmen easily reads the emotional responses of her supervisors and is quickly promoted within the company because of her responsiveness. Which personality trait best describes Carmen’s ability to read and respond to others? self-monitoring resilience risk-taking narcissism 3. Mercy is confident that she will do well on her mathematics final. She has studied hard, and mathematics is her best subject. She is less confident about her final in art appreciation. She has found the concepts difficult and the teacher hard to understand. Mercy’s confidence about mathematics is an example of which of the following? hope resiliency efficacy optimism 4. Someone who is…
- Which personality traits tend to be exhibited by those employees who are less likely to turnover? Is there a relationship between attitudes and behavior? Explain. How does attitude relate to turnover? What about stress? Discuss the impact stress has on turnover in a firm. Does a Happy employee mean productive employee? Why or why not?Bullying is most commonly a subtle form of O a. psychological aggression and intimidation. • b. physical and psychological aggression O c. physical aggression only O d. mobbing and harshness Oe. harshness Dawn was a shy, dependable, responsible person who preferred to work by herself. Based on this description, Dawn is high on ___and low on ____ a. agreeableness, emotional stability b. agreeableness, self-monitoring с.conscientiousness, self-monitoring d.conscientiousness, extraversion e. locus of control, extraversionIdentify and explain three internal factors and three external factors that influence an employee’s behavior in the workplace. Write about an experience that you had at work that reflects one of the factors that you identified. This paper must be at least one page in length and should be formatted according to APA guidelines. https://courses.lumenlearning.com/boundless-management/chapter/drivers-of-behavior/ https://courses.lumenlearning.com/wm-organizationalbehavior/chapter/external-factors/ https://courses.lumenlearning.com/wm-organizationalbehavior/chapter/internal-factors/ https://www.thercfgroup.com/files/resources/an_introduction_to_the_competing_values_framework.pdf
- With the use of the case information used - attached. Please give five personality traits and emotional intelligence, assess Steve Jobs personality and emotional intelligence competencies.Tarun is feeling frustrated with his job. But when his Boss asked him as how is he feeling about his job, Tarun replied with a big smile, “I am feeling great.” This is a case of: a. Emotional dissonance b. Cognitive dissonance c. Self-serving bias d. Fundamental attribution errorCHOOSE the Human Behavior concept from the selection box that applies to each scenario. Organizational Culture ..Verbal Communication …Relationship Conflict …Power …External factors… Upward Communication …Downward direction …Negotiation Process …Written Communication …Organizational change ..Lateral Communication …Team ..Leadership...Motivation ..Task conflict …Group …Ethical Behavior …Diversification …Internal factors Two or more individuals who share common interests or characteristics and whose members identify with each other due to similar traits. Relationship ConflictMaryam is an manager of a Small firm who always arrange meetings with staff to avoid arguments and dispute. (........) Mohamed is an owner of a Small business who treat s all his employees with the same respect, regardless of their race, religion, cultures or lifestyles. Ahmed is a boss in Alba Company who inspires her followers to go beyond their own self interests for the good of the organization by…
- Carlos, a manager at Carz Autobody, always appears to be happy. He rarely exhibits negative emotions and moods and is always optimistic about himself and others. If you were his manager, you would tell Carlos that he needs to reduce his negative affectivity. Question 5 options: True FalseWhat are the essentials to having a "difficult conversation" with someone about a breach of one's personal space and/or a conflict? Why are these teachings crucial while having a difficult talk with someone else?Discuss the relationship between a person's emotional intelligence and interpersonal skill efficacy. In other words, describe how one's emotional intelligence influences his or her inclinations in interpersonal circumstances, and how these tendencies shape the co-created outcomes he or she has with others. This question has three parts: (1) Based on the materials we reviewed in class and the self-monitoring quiz I offered on Canvas, what is your personal level of self-monitoring? Describe your own particular self-monitoring habits and how they represent your personal level of flexibility. (2) How does your level of self-monitoring affect your interpersonal efficacy, for better or worse?As we know personal skills development are attributes, traits, inherent social cues and communication abilities so in view of your learning explain the importance of the following in shaping the individuals personality and why? Goal setting Motivation Professionalism Stress Management Time management Communication Ownership Confidence SWOT Analysis