An ad agency tracks the complaints, by week received,about the billboards in its city: WEEK NO. OF COMPLAINTS1 42 53 44 115 36 9 a) What type of control chart would you use to monitor this pro-cess? Why? b) What are the 3-sigma control limits for this process? Assumethat the historical complaint rate is unknown.c) Is the process in control, according to the control limits? Whyor why not?d) Assume now that the historical complaint rate has been fourcalls a week. What would the 3-sigma control limits for thisprocess be now? Has the process been in control according tothe control limits?

Holt Mcdougal Larson Pre-algebra: Student Edition 2012
1st Edition
ISBN:9780547587776
Author:HOLT MCDOUGAL
Publisher:HOLT MCDOUGAL
Chapter11: Data Analysis And Probability
Section: Chapter Questions
Problem 8CR
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Question

An ad agency tracks the complaints, by week received,
about the billboards in its city:

WEEK NO. OF COMPLAINTS
1 4
2 5
3 4
4 11
5 3
6 9

a) What type of control chart would you use to monitor this pro-
cess? Why?

b) What are the 3-sigma control limits for this process? Assume
that the historical complaint rate is unknown.
c) Is the process in control, according to the control limits? Why
or why not?
d) Assume now that the historical complaint rate has been four
calls a week. What would the 3-sigma control limits for this
process be now? Has the process been in control according to
the control limits?

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