An example of a leading performance measure is: a. Number of new customers b. Average response time for a service call c. Company's percent of total number of customers in the market
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11. An example of a leading performance measure is:
a. Number of new customers
b. Average response time for a service call
c. Company's percent of total number of customers in the market
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- 1. Give recommendation HRM issues in safety and health in logistic service. 2. Give recommendation HRM issues in compensation in logistic service. 3. Give recommendation HRM issues in rewards in logistic service.Which of the following would not normally operate as a service business? a.pet groomer b.lawn care company c.grocer d.styling salon1) Eimi want to create a survey for her research , however Eimi printed the survey questionnaire and deliver the survey questionnaire via totok app and to get the respondent answer Eimi will shoulder the logistic fee also. What quality of information was not observed by Eimi? _______ 2) This is considered as one of the most important ware in computer system as they determine the plausibility and feasibility of the proposed solution. They are also integral in the development of the system. Mainly it is composed of end user, system programmer, developers and administrator _______
- Company ZYX is a small consulting organization with 40 employees. The manager who is responsible for employee performance appraisal has a particular way of conducting it. He has a firm belief that formal performance evaluations (with developed criteria, ratings, formal discussions etc.) are an absolute waste of time and should never be done. Instead, he thinks that he is well familiar with each employeeâs work and achievements, and he can easily tell âwhat they are worthâ by interacting with them and observing their performance on a daily basis. As a result, the manager periodically stops at employeesâ desks, talks to them, asks about their progress on projects and discusses other work-related issues. Employees have a lot of daily feedback and seem to like it. However, no written performance appraisal forms are ever filled in. When it comes to pay raises and promotion, the manager makes his decisions and announces them…27) A company’s corporate office has to decide between investing capital in a given business as it in a high growth industry or divesting that business given its current low market share. The company business is represented by which of the following? a) A star b) A question mark c) A cash cow d A dogWhich of the following statements does NOT help to close the gaps? * a. Service must reflect customer expectations b. Give information on product research and feedback on operations to customers c. educate customers to see the reality of service delivery d. Unlearn perceptions and interpretation of service delivery 2. Displaying performance on the firm's quality standards through surveys and customer advisory panels are examples of ___ of service quality * a. hard measures b. soft measures c. control chart metric