b. Describe the FIVE (5) functions provided by workflow software systems in improving efficiency and effectiveness of customer services
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Question 1
b. Describe the FIVE (5) functions provided by workflow software systems in
improving efficiency and effectiveness of customer services
Answer should be in paragraph, thank you.
Step by step
Solved in 2 steps with 2 images
- need only answer Question 40 Question text Which item must be excluded in a warning letter? a. Action plan b. Required behavioral change c. Performance problem d. Firm's merchandises Question 41 Question text Which incident is an incorrect example of workplace violence? a. One employee pushing another after a dispute b. A contractor threatening to smash vehicle windows c. A park worker getting wounded by a knife while cutting grass d. Customer shouting or swearing at an attendant regarding the refund policyLast night’s snowstorm has crippled the city and doubled the number of guests waiting to get served in the hotel restaurant. The food and beverage director is shorthanded because servers are calling in late. Which of the following would be a good strategy? Question 10 options: a) Call all department heads to get available staff to support the kitchen and servers. b) Close the restaurant for an hour and catch up, then open up again. c) Apologize to the customers, and take your time filling orders. d) Change the hours of operation until servers get there to open at noon.Question Directions: Read each statement carefully. In a separate sheet of paper, write TRUE if the statement is correct and FALSE if the statement does not fit the description 1. A customer is a person or organization that transacts with a business person or business organization to buy goods or services for monetary or other valuable considerations. 2. Customer Relationship Management can take on many forms-salespersons assistance, product delivery, technical advice, help desks, or other means. 3. Companies can best manage customer service quality by establishing service objectives with specific and measurable targets. 4. Customer service is a process of managing an organization's interactions with current and future customers. 5. By Knowing the value or worth of its customers, a company can focus its resources in attracting and keeping the "right" type of customers. 6. The customers are the lifeblood of any business. 7. The business is the one responsible for sealing the deal…
- Question no 1: Students are required to define information technology and how it is being used in today’s organizations to have a competitive advantage. Question no 2: “Tradition file system has many problems.” Identify those problems and suggest solutions to those problem?Question FACTS: Noel is a computer programmer at Jonadel Corporation. He was delighted to know that part of the company’s athletic program is a mixed doubles tennis tournament to be held at the corporate tennis court. Grace, who works in the same department, used to play with Noel on many occasions and the two would like to compete in the tournament. They feel that there is a great chance to win the annual tennis competition. There is a growing interest among employees who are tennis players in the corporation as it develops more productivity at work. The management themselves are all tennis enthusiasts. The tournament is scheduled on Friday afternoon and management declared this as a “tennis holiday”. It is a day of fun and workers can cheer for their respective teams. Management supported the program with free snacks and fun fairs to make the occasion memorable. It was a four – consecutive Friday’s tournament. Noel and Grace advance to the final round. They were leading in the third…QUESTION 56 For a customer to satisfy a need, he or she will need to search for information about how to satisfy that need. Which of the following is NOT true about the information search process? a. The customer begins by searching his or her memory for information or experiences to satisfy the need. b. If the customer does not have then information, he or she will search externally, and family and friends will be a reliable source. c. The information search generally begins with the general and narrows as the customer refines the search. d. With the growth in information available on-line, the information search step in the model will be eliminated and the model changed. QUESTION 57 Which element would be categorized in the macro-environment for managers at Ben & Jerry’s? a. Ingredients b. Flavors c. Prices d. Cultural beliefs
- Which of the following departments would be responsible for record-keeping and the privacy of guest information? Question 3 options: a) Controller’s office b) Front office c) Security d) ReservationsQUESTION 14 Requiring employees to wear safety glasses is an example of a A. procedure. B. policy. C. rule. D. strategy.Which of the following is a function of management? Question 7 options: Doing Staffing Sampling Maintaining
- Hotel managers, Annual suggested most of the larger hotel chains now recruit their managers and other professional through the internet. Annuar suggested that recruitment through organizational website might enhance both the quality and quantity of the applicant pool. Question Elaborate TWO (2) advantages and TWO (2) disadvantages on Annuar’s suggestion to recruit their managers and other professional through the internetWhich of the following is the hotel’s process of recording financial transactions? Question 16 options: a) Bookkeeping b) Auditing c) Forecasting d) BudgetingQuestion content area Part 1 Charles Lackey operates a bakery in Idaho Falls, Idaho. Because of its excellent product and excellent location, demand has increased by 45% in the last year. On far too many occasions, customers have not been able to purchase the bread of their choice. Because of the size of the store, no new ovens can be added. At a staff meeting, one employee suggested ways to load the ovens differently so that more loaves of bread can be baked at one time. This new process will require that the ovens be loaded by hand, requiring additional manpower. This is the only thing to be changed. (Productivity remains the same.) (Hint: Each worker works 160 hours per month.) Part 2 If the bakery currently makes 1,500 loaves per month with a labor productivity of 2.344 loaves per labor hour, then Lackey will need to add enter your response here worker(s) to meet the increased demand (recall that each worker works 160 hours per month and round your response…