Can you describe how David and Rachel proceeded to find their blue ocean in 2009? (150 words) Their blue ocean seems to have shrunk with the with the coming of the Great Recession, what advice would you give them to find another? (150 words )

Principles Of Marketing
17th Edition
ISBN:9780134492513
Author:Kotler, Philip, Armstrong, Gary (gary M.)
Publisher:Kotler, Philip, Armstrong, Gary (gary M.)
Chapter1: Marketing: Creating Customer Value And Engagement
Section: Chapter Questions
Problem 1.1DQ
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  1. Can you describe how David and Rachel proceeded to find their blue ocean in 2009? (150 words)
  2. Their blue ocean seems to have shrunk with the with the coming of the Great Recession, what advice would you give them to find another? (150 words )
David & Rachel were pioneers of local online produce selling
David Thomas was born in the fishing village of Las Cuevas in north Trinidad. His
grandfather and father were fishermen, and he wanted to break the cycle. Rachel Renie was born
in Port-of-Spain to parents of humble means and wanted to work with the United Nations. While
they had different dreams, they ended up creating Trinidad's first online business selling
perishables. How did they do?
When Rachel finished school, she was hired by Republic Bank and met David in 2001. "He
would travel up to Paramin late at nights after work and pick up seasonings," remembers Rachel.
David found a small market at the bank and would buy fish from Las Cuevas and process it. Rachel
joined David for the fun of it.
Rachel left for studies in 2004 and told her parents she was going to study medicine. She
could not tell them her actual plan was to study international relations, do odd jobs and work
part-time since her parents' money ran out. She had become like David, a hustler.
While at college, Rachel got a call from David, who now had left the bank, and he wanted
some advice from her. David wanted to buy a boat. "David, just do it", recalls Rachel when he was
hesitant. His intention was for his father to work the vessel, and he would market the catch. Things
looked good, but the boat started leaking badly, and David had to abandon his plans.
One night in the mosque, David was encouraged by a friend to get into farming in
Aranguez. His friend put up the land, and he would contribute the capital for planting cucumbers.
Their first crop was destroyed by disease, and David was almost broke. He decided to get into
2
construction in 2007 and made some money, but his heart was in farming. He returned to
Aranguez and tried his hand at lettuce, and he enjoyed success. "Every time I called, David seemed
to be in different professions; fisherman, farmer....," remembers Rachel.
David was not happy selling produce wholesale, but he was not keen on retail either. Hel
pondered about selling to the final customer as he and Rachel did at the bank. David would drop
off the order forms in the morning and collect them later. "Having worked at a bank, you
understand the importance of forms," says David with a smile. But things weren't going so well
for our founding entrepreneurs with this "form" system. The forms had to be dropped off and
picked up, and sometimes the documents weren't distributed, so sales were low.
In 2008, David's mentor was back and armed with a degree in international relations. She
was job hunting but had the time to do what she liked, running around with David. Rachel was
quick to spot the inefficiency of the direct-to-customer model that David had invented. Having
lived in New York City, she was exposed to electronic ways of selling. Rachel told David they
needed to sell through the internet and over the phone. This strategy would take the hassle out
of the current system. Rachel used her credit card and purchased a domain name for US$10
(www.dmarketmovers.com), and so abandoned her career plans. They developed their website
and were ready to go.
In January 2009 copreneurs, Rachel and David decided to look for finance to start their
venture. The first company told them they needed to wait until they hired a business analyst,
which would take three months. Feeling discouraged, they were told about the Youth Business of
Trinidad and Tobago (YBTT) and submitted their business plan for $30,000.
They presented to a loan panel at YBTT, and the process was grueling. The panel was
impressed with their unique business model but only approved $10,000. Looking back, David and
Rachel were not disappointed. "It was the best thing that happened for us, as we learnt to
separate needs from wants," remarked Rachel. YBTT had questioned the practicality of some
aspects of their business.
In the beginning, the going was tough. In March 2009, Market Movers was launched and
they operated from Rachel parent's home. Help came again from YBTT when they were featured
in their newsletter. An Inter-American Development Bank (IADB) official saw the write-up and
recommended them to several foreign workers. "They were skeptical about the site as they
thought it could be a scam," recalls Rachel. These were home-makers and wives of workers from
diverse origins; Portugal, Argentina, Italy, South Africa, etc.
3
The process was orders come in by 8.00 pm, and they would accumulate them and rush
out at 2.00 am to the Port-of-Spain wholesale market. Overdressed Rachel and David had to
convince the wholesalers to sell them since their initial volumes were retail in size. At 4.00 am,
they would sort out the orders per customer to start delivery at 8.00 am. They used a relative's
van to go to the market, and Rachel later got her mother to purchase a used car. To make it work,
they would target the east-west corridor and limit customer orders to over $50.
Their car was unreliable, and they got lost frequently. The passion for the business was
their motivation. They worked almost around the clock, and when David was driving, Rachel
would take a nap (or eat) and switch as they went along. By delivering and being in the customer's
face, they learnt a lot about what they wanted. Many wanted unconventional herbs like Basil,
Mint and Rosemary.
Enter the Great Recession of 2008. The world was entering a deep downturn triggered by
a financial crisis. Many foreign companies were forced to cut their expenditure and many ex-pats
had to return to their homeland.
Since 50% of their customers were foreign, it resulted in a sharp 20% decline in sales. They
faced a significant threat to what seems to be a successful business model. The current revenue
was below their break-even position, and they knew they must consider changing either their
business model or their strategy.
David and Rachel must now do some creative problem solving of their own if they are to
survive. Market Movers founders never planned for this eventuality. They both must have
pondered whether this was a good time to start a venture.
Transcribed Image Text:David & Rachel were pioneers of local online produce selling David Thomas was born in the fishing village of Las Cuevas in north Trinidad. His grandfather and father were fishermen, and he wanted to break the cycle. Rachel Renie was born in Port-of-Spain to parents of humble means and wanted to work with the United Nations. While they had different dreams, they ended up creating Trinidad's first online business selling perishables. How did they do? When Rachel finished school, she was hired by Republic Bank and met David in 2001. "He would travel up to Paramin late at nights after work and pick up seasonings," remembers Rachel. David found a small market at the bank and would buy fish from Las Cuevas and process it. Rachel joined David for the fun of it. Rachel left for studies in 2004 and told her parents she was going to study medicine. She could not tell them her actual plan was to study international relations, do odd jobs and work part-time since her parents' money ran out. She had become like David, a hustler. While at college, Rachel got a call from David, who now had left the bank, and he wanted some advice from her. David wanted to buy a boat. "David, just do it", recalls Rachel when he was hesitant. His intention was for his father to work the vessel, and he would market the catch. Things looked good, but the boat started leaking badly, and David had to abandon his plans. One night in the mosque, David was encouraged by a friend to get into farming in Aranguez. His friend put up the land, and he would contribute the capital for planting cucumbers. Their first crop was destroyed by disease, and David was almost broke. He decided to get into 2 construction in 2007 and made some money, but his heart was in farming. He returned to Aranguez and tried his hand at lettuce, and he enjoyed success. "Every time I called, David seemed to be in different professions; fisherman, farmer....," remembers Rachel. David was not happy selling produce wholesale, but he was not keen on retail either. Hel pondered about selling to the final customer as he and Rachel did at the bank. David would drop off the order forms in the morning and collect them later. "Having worked at a bank, you understand the importance of forms," says David with a smile. But things weren't going so well for our founding entrepreneurs with this "form" system. The forms had to be dropped off and picked up, and sometimes the documents weren't distributed, so sales were low. In 2008, David's mentor was back and armed with a degree in international relations. She was job hunting but had the time to do what she liked, running around with David. Rachel was quick to spot the inefficiency of the direct-to-customer model that David had invented. Having lived in New York City, she was exposed to electronic ways of selling. Rachel told David they needed to sell through the internet and over the phone. This strategy would take the hassle out of the current system. Rachel used her credit card and purchased a domain name for US$10 (www.dmarketmovers.com), and so abandoned her career plans. They developed their website and were ready to go. In January 2009 copreneurs, Rachel and David decided to look for finance to start their venture. The first company told them they needed to wait until they hired a business analyst, which would take three months. Feeling discouraged, they were told about the Youth Business of Trinidad and Tobago (YBTT) and submitted their business plan for $30,000. They presented to a loan panel at YBTT, and the process was grueling. The panel was impressed with their unique business model but only approved $10,000. Looking back, David and Rachel were not disappointed. "It was the best thing that happened for us, as we learnt to separate needs from wants," remarked Rachel. YBTT had questioned the practicality of some aspects of their business. In the beginning, the going was tough. In March 2009, Market Movers was launched and they operated from Rachel parent's home. Help came again from YBTT when they were featured in their newsletter. An Inter-American Development Bank (IADB) official saw the write-up and recommended them to several foreign workers. "They were skeptical about the site as they thought it could be a scam," recalls Rachel. These were home-makers and wives of workers from diverse origins; Portugal, Argentina, Italy, South Africa, etc. 3 The process was orders come in by 8.00 pm, and they would accumulate them and rush out at 2.00 am to the Port-of-Spain wholesale market. Overdressed Rachel and David had to convince the wholesalers to sell them since their initial volumes were retail in size. At 4.00 am, they would sort out the orders per customer to start delivery at 8.00 am. They used a relative's van to go to the market, and Rachel later got her mother to purchase a used car. To make it work, they would target the east-west corridor and limit customer orders to over $50. Their car was unreliable, and they got lost frequently. The passion for the business was their motivation. They worked almost around the clock, and when David was driving, Rachel would take a nap (or eat) and switch as they went along. By delivering and being in the customer's face, they learnt a lot about what they wanted. Many wanted unconventional herbs like Basil, Mint and Rosemary. Enter the Great Recession of 2008. The world was entering a deep downturn triggered by a financial crisis. Many foreign companies were forced to cut their expenditure and many ex-pats had to return to their homeland. Since 50% of their customers were foreign, it resulted in a sharp 20% decline in sales. They faced a significant threat to what seems to be a successful business model. The current revenue was below their break-even position, and they knew they must consider changing either their business model or their strategy. David and Rachel must now do some creative problem solving of their own if they are to survive. Market Movers founders never planned for this eventuality. They both must have pondered whether this was a good time to start a venture.
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