CHOSEN COMPANY: Pizza Hut and Domino’s Pizza 1. Choose two similar type of companies or organizations (for example Jollibee and McDonalds). Discuss how they provided the needs of their customers in terms of providing facilities and other additional services to the following groups: a. Parents with toddlers b. For an old person with a walking stick c. For someone in a wheelchair d. For heavily pregnant women. 2. Based on the current facilities and other additional services given by your chosen organization, suggest additional facilities or services that they can provide the group of people stated above. 3. From your chosen companies or organization, describe how they provide customer service before the transaction, during the transaction, and after the transaction.

CHOSEN COMPANY: Pizza Hut and Domino’s Pizza 1. Choose two similar type of companies or organizations (for example Jollibee and McDonalds). Discuss how they provided the needs of their customers in terms of providing facilities and other additional services to the following groups: a. Parents with toddlers b. For an old person with a walking stick c. For someone in a wheelchair d. For heavily pregnant women. 2. Based on the current facilities and other additional services given by your chosen organization, suggest additional facilities or services that they can provide the group of people stated above. 3. From your chosen companies or organization, describe how they provide customer service before the transaction, during the transaction, and after the transaction.

Purchasing and Supply Chain Management

6th Edition

ISBN:9781285869681

Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson

Publisher:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson

ChapterC: Cases

Section: Chapter Questions

Problem 5.3SD: Scenario 4 Sharon Gillespie, a new buyer at Visionex, Inc., was reviewing quotations for a tooling...

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Scenario 4 Sharon Gillespie, a new buyer at Visionex, Inc., was reviewing quotations for a tooling contract submitted by four suppliers. She was evaluating the quotes based on price, target quality levels, and delivery lead time promises. As she was working, her manager, Dave Cox, entered her office. He asked how everything was progressing and if she needed any help. She mentioned she was reviewing quotations from suppliers for a tooling contract. Dave asked who the interested suppliers were and if she had made a decision. Sharon indicated that one supplier, Apex, appeared to fit exactly the requirements Visionex had specified in the proposal. Dave told her to keep up the good work. Later that day Dave again visited Sharons office. He stated that he had done some research on the suppliers and felt that another supplier, Micron, appeared to have the best track record with Visionex. He pointed out that Sharons first choice was a new supplier to Visionex and there was some risk involved with that choice. Dave indicated that it would please him greatly if she selected Micron for the contract. The next day Sharon was having lunch with another buyer, Mark Smith. She mentioned the conversation with Dave and said she honestly felt that Apex was the best choice. When Mark asked Sharon who Dave preferred, she answered, Micron. At that point Mark rolled his eyes and shook his head. Sharon asked what the body language was all about. Mark replied, Look, I know youre new but you should know this. I heard last week that Daves brother-in-law is a new part owner of Micron. I was wondering how soon it would be before he started steering business to that company. He is not the straightest character. Sharon was shocked. After a few moments, she announced that her original choice was still the best selection. At that point Mark reminded Sharon that she was replacing a terminated buyer who did not go along with one of Daves previous preferred suppliers. Ethical decisions that affect a buyers ethical perspective usually involve the organizational environment, cultural environment, personal environment, and industry environment. Analyze this scenario using these four variables.
Scenario 4 Sharon Gillespie, a new buyer at Visionex, Inc., was reviewing quotations for a tooling contract submitted by four suppliers. She was evaluating the quotes based on price, target quality levels, and delivery lead time promises. As she was working, her manager, Dave Cox, entered her office. He asked how everything was progressing and if she needed any help. She mentioned she was reviewing quotations from suppliers for a tooling contract. Dave asked who the interested suppliers were and if she had made a decision. Sharon indicated that one supplier, Apex, appeared to fit exactly the requirements Visionex had specified in the proposal. Dave told her to keep up the good work. Later that day Dave again visited Sharons office. He stated that he had done some research on the suppliers and felt that another supplier, Micron, appeared to have the best track record with Visionex. He pointed out that Sharons first choice was a new supplier to Visionex and there was some risk involved with that choice. Dave indicated that it would please him greatly if she selected Micron for the contract. The next day Sharon was having lunch with another buyer, Mark Smith. She mentioned the conversation with Dave and said she honestly felt that Apex was the best choice. When Mark asked Sharon who Dave preferred, she answered, Micron. At that point Mark rolled his eyes and shook his head. Sharon asked what the body language was all about. Mark replied, Look, I know youre new but you should know this. I heard last week that Daves brother-in-law is a new part owner of Micron. I was wondering how soon it would be before he started steering business to that company. He is not the straightest character. Sharon was shocked. After a few moments, she announced that her original choice was still the best selection. At that point Mark reminded Sharon that she was replacing a terminated buyer who did not go along with one of Daves previous preferred suppliers. What should Sharon do in this situation?
Scenario 4 Sharon Gillespie, a new buyer at Visionex, Inc., was reviewing quotations for a tooling contract submitted by four suppliers. She was evaluating the quotes based on price, target quality levels, and delivery lead time promises. As she was working, her manager, Dave Cox, entered her office. He asked how everything was progressing and if she needed any help. She mentioned she was reviewing quotations from suppliers for a tooling contract. Dave asked who the interested suppliers were and if she had made a decision. Sharon indicated that one supplier, Apex, appeared to fit exactly the requirements Visionex had specified in the proposal. Dave told her to keep up the good work. Later that day Dave again visited Sharons office. He stated that he had done some research on the suppliers and felt that another supplier, Micron, appeared to have the best track record with Visionex. He pointed out that Sharons first choice was a new supplier to Visionex and there was some risk involved with that choice. Dave indicated that it would please him greatly if she selected Micron for the contract. The next day Sharon was having lunch with another buyer, Mark Smith. She mentioned the conversation with Dave and said she honestly felt that Apex was the best choice. When Mark asked Sharon who Dave preferred, she answered, Micron. At that point Mark rolled his eyes and shook his head. Sharon asked what the body language was all about. Mark replied, Look, I know youre new but you should know this. I heard last week that Daves brother-in-law is a new part owner of Micron. I was wondering how soon it would be before he started steering business to that company. He is not the straightest character. Sharon was shocked. After a few moments, she announced that her original choice was still the best selection. At that point Mark reminded Sharon that she was replacing a terminated buyer who did not go along with one of Daves previous preferred suppliers. What does the Institute of Supply Management code of ethics say about financial conflicts of interest?
Jingle Motors has been experiencing increasing competition from its rivals in the recentyears. This has resulted in declining sales and profits for the company in the last two years. Inaround to turnaround the company, Mr. Kumar has been appointed as the new CEO of JingleMotors. Mr. Kumar has the task of implementing multi-dimensional changes so as to increaseits competitive advantage. Mr. Kumar has decided upon two main changes in order toovercome this challenge. First, he plans to restructure the company from a multi-divisionalstructure to one in which cross-functional teams will be responsible for developing new carmodels. Second, he wants to decentralize decision making authority to teams and make themresponsible for achieving higher quality and lower costs.a. Discuss the nature of obstacles that Mr. Kumar is likely to encounter in implementingthe changes. Which of these is most important to overcome?b. How can Mr. Kumar overcome these obstacles?
The Organization of Outback Steakhouse Chris T. Sullivan, Bob Basham, Trudy Cooper, and Tim Gannon—co-founders of the Outback Steakhouse concept—began their restaurant careers as a busser, dishwasher, server, and chef’s assistant, respectively. So how did they manage to build one of the all-time most successful restaurant concepts? Their careers may have had humble beginnings, but they had the money to excel. Sullivan and Basham met at Bennigan’s. They honed their management skills under the mentorship of industry legend Norman Brinker, who later financed Sullivan and Basham’s franchised chain of Chili’s restaurants in Georgia and Florida. They later sold the Chili’s restaurants back to Brinker for $3 million. This seed money allowed them to develop a restaurant concept with which they had been toying. The concept was for a casual-themed steakhouse. Because the partners did not want to do a Western theme (it had already been done by others) and because at the time there was a lot of…
3. In establishing a successful customer relationship and stay competitive in the market, Amazon should take care of the following. Elaborate both areas in detail. a) The required changes which meet the expectation of the customers.
Arnold palmer hospital for child 1) Introduction to company (mission, vision, value and competitive advantage) 2) Global strategy 3) Project management and software tools such as Microsoft project, charts such as Gantt chart, excel OM, CAD/CAM, and/or other software. 4) Design of goods and services 5) Choose one of the remaining decision strategies such as process management, quality management, location management, capacity management, layout management, etc. Forecasting techniques and/or methods used by the company can be considered as a topic as well.
SCENARIO 3 Fadli are the operation manager for a software company since July 2019 and was asked by the General Manager, Mr Zahir to convince 75 employees to use the new software by December 2020, which is a major change and requires a lot of support and training. The software will replace the current human resource management software that the company used. However, Mr Zahir believe that this strategy will increase effectiveness, efficiency, and accuracy to the organization. Fadli have determined form the personality survey that 35 employees are agree to use the software without hesitation, 29 employees are willing to use but require extensive support and training while 11 employees are seems like doesn’t find any needs to use the software. From the 11 employees that against the decision, half of them are among the senior executive of the company. Fadli is a little worried by their rejection since he need to confront with the senior employees. However, Fadli could not hesitate from…
Read and analyze the following case:Limpio Mucho, Inc. has just merged with HPS # 1 and has assumed a new strategic direction as a result. The company will no longer just sell cleaning products, but will also provide complete cleaning services for organizations in the healthcare industry. At the same time, the company will continue its expansion plans around the world. Puerto Rico represents a new market, to which it is intended to introduce new products and a complete cleaning service. Ms. Luna Izquierdo, president and CEO of Limpio Mucho, Inc., wants to determine the best way to quickly implement the new business strategy. As Human Resources manager, she has been tasked with selecting five new employees for a work team that will open operations in Puerto Rico.Six months after opening operations, Mrs. Izquierdo has asked you to develop and design the jobs they will need to fulfill the strategy of opening operations in Puerto Rico. Once you have the jobs, Mrs. Izquierdo needs you to…
Read and analyze the following case:Limpio Mucho, Inc. has just merged with HPS # 1 and has assumed a new strategic direction as a result. The company will no longer just sell cleaning products, but will also provide complete cleaning services for organizations in the healthcare industry. At the same time, the company will continue its expansion plans around the world. Puerto Rico represents a new market, to which it is intended to introduce new products and a complete cleaning service. Ms. Luna Izquierdo, president and CEO of Limpio Mucho, Inc., wants to determine the best way to quickly implement the new business strategy. As Human Resources manager, she has been tasked with selecting five new employees for a work team that will open operations in Puerto Rico.Six months after opening operations, Mrs. Izquierdo has asked you to develop and design the jobs they will need to fulfill the strategy of opening operations in Puerto Rico. Once you have the jobs, Mrs. Izquierdo needs you to…
Read and analyze the following case:Limpio Mucho, Inc. has just merged with HPS # 1 and has assumed a new strategic direction as a result. The company will no longer just sell cleaning products, but will also provide complete cleaning services for organizations in the healthcare industry. At the same time, the company will continue its expansion plans around the world. Puerto Rico represents a new market, to which it is intended to introduce new products and a complete cleaning service. Ms. Luna Izquierdo, president and CEO of Limpio Mucho, Inc., wants to determine the best way to quickly implement the new business strategy. As Human Resources manager, she has been tasked with selecting five new employees for a work team that will open operations in Puerto Rico.Six months after opening operations, Mrs. Izquierdo has asked you to develop and design the jobs they will need to fulfill the strategy of opening operations in Puerto Rico. Once you have the jobs, Mrs. Izquierdo needs you to…
Read and analyze the following case:Limpio Mucho, Inc. has just merged with HPS # 1 and has assumed a new strategic direction as a result. The company will no longer just sell cleaning products, but will also provide complete cleaning services for organizations in the healthcare industry. At the same time, the company will continue its expansion plans around the world. Puerto Rico represents a new market, to which it is intended to introduce new products and a complete cleaning service. Ms. Luna Izquierdo, president and CEO of Limpio Mucho, Inc., wants to determine the best way to quickly implement the new business strategy. As Human Resources manager, she has been tasked with selecting five new employees for a work team that will open operations in Puerto Rico.Six months after opening operations, Mrs. Izquierdo has asked you to develop and design the jobs they will need to fulfill the strategy of opening operations in Puerto Rico. Once you have the jobs, Mrs. Izquierdo needs you to…