Companies like Spotify are betting that helping customers make better choices — that is, making them smarter — will make them more loyal and profitable. The evidence suggests it’s a winning bet: One 2019 vendor survey asserts that personalized product recommendation accounted for almost 31% of the revenues in the global e-commerce industry. Recall value chain and primary ands secondary processes. Increasing customer loyalty can help (multiple answers)

Marketing
20th Edition
ISBN:9780357033791
Author:Pride, William M
Publisher:Pride, William M
Chapter12: Developing And Managing Products
Section12.2: Quesalupa! Crunchy And All That Cheese From Taco Bell
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Companies like Spotify are betting that helping customers make better choices — that is, making them smarter — will make them more loyal and profitable. The evidence suggests it’s a winning bet: One 2019 vendor survey asserts that personalized product recommendation accounted for almost 31% of the revenues in the global e-commerce industry. Recall value chain and primary ands secondary processes. Increasing customer loyalty can help (multiple answers)
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ISBN:
9780357033791
Author:
Pride, William M
Publisher:
South Western Educational Publishing