Explain the complexities involved with product warranties. Please be sure to address all forms and types of warranties. NOTE: please see the information in the image attached.

Principles Of Marketing
17th Edition
ISBN:9780134492513
Author:Kotler, Philip, Armstrong, Gary (gary M.)
Publisher:Kotler, Philip, Armstrong, Gary (gary M.)
Chapter1: Marketing: Creating Customer Value And Engagement
Section: Chapter Questions
Problem 1.1DQ
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Explain the complexities involved with product warranties. Please be sure to address all forms and types of warranties. NOTE: please see the information in the image attached.
5:57
Chapter-6 copy
LO 3
Product Constraints
• Warranties
• Expressed warranties: Written or verbalized
agreements:
• About the performar
• That can cover all attributes of the merchandise or only
of a
duct
one attribute
• Implied warranty of merchantability
• Made by every retailer when the retailer sells goods
• Implies that the merchandise sold is fit for the ordinary
purpose for which such goods are typically used
LO 3
Product Constraints
Implied warranty of fitness
• Implies that the merchandise is fit for a particular
purpose
• Arises when the customer relies on the retailer to assist
or make the selection of goods to serve a particular
purpose
LO 3
Exhibit 6.8 - Supply-Chain
Constraints
Transcribed Image Text:5:57 Chapter-6 copy LO 3 Product Constraints • Warranties • Expressed warranties: Written or verbalized agreements: • About the performar • That can cover all attributes of the merchandise or only of a duct one attribute • Implied warranty of merchantability • Made by every retailer when the retailer sells goods • Implies that the merchandise sold is fit for the ordinary purpose for which such goods are typically used LO 3 Product Constraints Implied warranty of fitness • Implies that the merchandise is fit for a particular purpose • Arises when the customer relies on the retailer to assist or make the selection of goods to serve a particular purpose LO 3 Exhibit 6.8 - Supply-Chain Constraints
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