Job Identification Job title: Front Desk Clerk Reports to: Guest Services Manager Department: Guest Services Location: Western Canada Division Job code: C-07 Job analyst: Marcie Smith Date analyzed: 03/04/17 Job Summary The Front Desk Clerk makes room reservations, provides information and services to guests, and receives payments for hotel services. The clerk also tracks and produces certain reports as required by the Guest Services Manager. Duties and Responsibilities 1. Registers arriving guests and assigns rooms. (30%) 2. Answers inquiries regarding hotel services, provides information to guests, and addresses complaints. (30%) 3. Presents statement of charges to departing guests and processes payments. (20%) 4. Maintains up-to-date inventory of vacancies, reservations, and assigned rooms using an automated booking system. (10%) 5. Compiles and checks daily records, guest accounts, receipts, and vouchers using an automated booking and related computerized systems. (10%) Working Conditions 1. Prolonged periods of standing at guest services counter. 2. Peak periods for check-in and check-out of guests requires the ability to prioritize tasks and effectively deal with guests who may be upset or exhibit aggressive behaviours. 3. Evening and weekend shift work schedules posted every two months. Approval Supervisor's signature Moshed Khan HR manager's signature P. J. Brookings Date: April 30, 2017. Based on the job description in the previous slide (front desk clerk) how would you go about creating a job advertisement looking for an individual to fill your position? What would you include in the job advertisement? How would you decide what to include?
Job Identification Job title: Front Desk Clerk Reports to: Guest Services Manager Department: Guest Services Location: Western Canada Division Job code: C-07 Job analyst: Marcie Smith Date analyzed: 03/04/17 Job Summary The Front Desk Clerk makes room reservations, provides information and services to guests, and receives payments for hotel services. The clerk also tracks and produces certain reports as required by the Guest Services Manager. Duties and Responsibilities 1. Registers arriving guests and assigns rooms. (30%) 2. Answers inquiries regarding hotel services, provides information to guests, and addresses complaints. (30%) 3. Presents statement of charges to departing guests and processes payments. (20%) 4. Maintains up-to-date inventory of vacancies, reservations, and assigned rooms using an automated booking system. (10%) 5. Compiles and checks daily records, guest accounts, receipts, and vouchers using an automated booking and related computerized systems. (10%) Working Conditions 1. Prolonged periods of standing at guest services counter. 2. Peak periods for check-in and check-out of guests requires the ability to prioritize tasks and effectively deal with guests who may be upset or exhibit aggressive behaviours. 3. Evening and weekend shift work schedules posted every two months. Approval Supervisor's signature Moshed Khan HR manager's signature P. J. Brookings Date: April 30, 2017. Based on the job description in the previous slide (front desk clerk) how would you go about creating a job advertisement looking for an individual to fill your position? What would you include in the job advertisement? How would you decide what to include?
Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment
Section: Chapter Questions
Problem 1CE
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Transcribed Image Text:Job Identification
Job title: Front Desk Clerk
Reports to: Guest Services Manager
Department: Guest Services
Location: Western Canada Division
Job code: C-07
Job analyst: Marcie Smith
Date analyzed: 03/04/17
Job Summary
The Front Desk Clerk makes room reservations, provides information and services to guests, and receives
payments for hotel services. The clerk also tracks and produces certain reports as required by the Guest
Services Manager.
Duties and Responsibilities
1.
Registers arriving guests and assigns rooms. (30%)
2.
Answers inquiries regarding hotel services, provides information to guests, and addresses complaints.
(30%)
3.
Presents statement of charges to departing guests and processes payments. (20%)
4.
Maintains up-to-date inventory of vacancies, reservations, and assigned rooms using an automated
booking system. (10%)
5.
Compiles and checks daily records, guest accounts, receipts, and vouchers using an automated booking
and related computerized systems. (10%)
Working Conditions
1.
Prolonged periods of standing at guest services counter.
2.
Peak periods for check-in and check-out of guests requires the ability to prioritize tasks and effectively
deal with guests who may be upset or exhibit aggressive behaviours.
3.
Evening and weekend shift work schedules posted every two months.
Approval
Supervisor's signature Moshed Khan
HR manager's signature
P. J. Brookings
Date: April 30, 2017.
Based on the job description in the previous slide (front desk clerk) how would
you go about creating a job advertisement looking for an individual to fill your
position?
What would you include in the job advertisement? How would you decide what to
include?
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