Discuss the following among your group: a. From the perspective of upper management, what are the pros and cons of empowering workers to take care of problems? b. What about from the perspective of the employees? c. How did your experiences as customers change, depending on how empowered the workers were? Did you prefer dealing with the employee or the manager?

Discuss the following among your group: a. From the perspective of upper management, what are the pros and cons of empowering workers to take care of problems? b. What about from the perspective of the employees? c. How did your experiences as customers change, depending on how empowered the workers were? Did you prefer dealing with the employee or the manager?

Understanding Management (MindTap Course List)

10th Edition

ISBN:9781305502215

Author:Richard L. Daft, Dorothy Marcic

Publisher:Richard L. Daft, Dorothy Marcic

Chapter1: The World Of Innovative Management

Section: Chapter Questions

Problem 2ICQ

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