Marketers often use customer rewards programs to encourage repeat purchasing or increased consumption of their products/services. Use a brand (e.g. Samsung) to illustrate the concepts of instrumental conditioning.

Marketing
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ISBN:9780357033791
Author:Pride, William M
Publisher:Pride, William M
Chapter7: Consumer Buying Behavior
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Marketers often use customer rewards programs to encourage repeat purchasing or increased consumption of their products/services. Use a brand (e.g. Samsung) to illustrate the concepts of instrumental conditioning. 

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