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Describe the concept of SERVQUAL with respect to the services provided by your bank and your doctor.
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- List ways to avoid the following reasons for businesses failure; inability to develop and monitor financial statements, inability to balance business and family, and underestimation of the time requirements.How do the services offered by a doctor’s office differ from those offered by a bank?Describe the wide range of societal benefits of banking and describe how bank products are made available to customers (current operation management) – with no aspect of sustainability.
- Write a 500 word essay on the analysis of the role of Basel Core Principals of Effective Bank Supervision for operational RiskHi, I don't understand why you'd credit prepaid insurance if its an asset account which is debited when increased. Can you elaborate?Read the case below and answer questions a, b, & c.Kofi Appau, managing director of Industrial Cleaning Services, had decided that a personal computer could help solve his cash flow problems. What he wanted was a machine which would store his receipts and outgoings so that at a touch of a button he could see the cash flow at any point in time. A year ago, he got into serious cash flow difficulties simply because he did not realise that, for various reasons, his short-term outflow greatly exceeded his receipts. He decided to visit a newly opened personal computer outlet in town on Saturday afternoon. His wife, Mary, was with him. They approached a salesperson seated behind a desk. Kofi: Good afternoon. I’m interested in buying a personal computer for my business. Can you help me? Salesperson: Yes, indeed, sir. This is the fastest growing network of personal computer centres in the country. I have to see a colleague for a moment but I shall be back in a few minutes. Would you like to…
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