ntional financial metrics with the basis that evaluated performance from three added viewpoints:- 1. Internal business pro

Management, Loose-Leaf Version
13th Edition
ISBN:9781305969308
Author:Richard L. Daft
Publisher:Richard L. Daft
Chapter19: Managing Quality And Performance
Section: Chapter Questions
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The balanced scorecard complimented conventional financial metrics with the basis that evaluated performance from three added viewpoints:- 1. Internal business processes 2. Customers 3. Learning and growth Discuss the 1,2 and 3 briefly.
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