Other than employing more staff, describe two techniques that the Operations Manager  can use to reduce the waiting time for customers?  Other than quality, explain how the Operations Manager can use two competitive  priorities to compete. How can status value be added at Cutey Barber Salon.

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Author:WINSTON, Wayne L.
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Cutey Barber Salon 

Cutey Barber Salon is a trendy barber salon that is located in a densely populated city called Maple.  Demand for the services offered by the salon is fairly high. It offers services such as haircuts, hair  styling, scalp massaging and conditioning treatment, straight razor and wet shave, beard sculpting,  facials and hair colouring. In addition to these services provided, the salon sells premium hair products  to customers. The salon has the ability to produce a maximum of 20,000 haircuts and hairstyling per  year. Demand for haircuts and hairstyling over the last five years can be seen in the following table:- 

Year 

Demand for haircuts  and hairstyling

2017 

11,500

2018 

12,200

2019 

13,400

2020 

14,000

2021 

14,500



Although the business does not have a written vision and mission statement, it is clear in the minds of  management what they want to achieve and what they would like to be in the future. 

Currently, customers can walk in at anytime to be served. At times, customers have to wait in line for a  long time. This is creating some challenges for the operations manager. He needs to overcome this  challenge in order to utilize his resources more efficiently. 

Competition in the hair salon business is intensifying. New firms are rising up and existing firms are  expanding their operations. Increasing competition is gradually eating away profit margins since costs  are increasing and customers are demanding lower prices for services. Management has to find some  efficient way to add value to their products and to overcome the competition. 

  1. Other than employing more staff, describe two techniques that the Operations Manager  can use to reduce the waiting time for customers? 
  2. Other than quality, explain how the Operations Manager can use two competitive  priorities to compete.
  3. How can status value be added at Cutey Barber Salon. 
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