Power State Empire is a software development firm which headquarter is based in Illinois, United States. In June 2022, the firm hired five graduate trainees whom two of them are responsible for customer service (Title: CS Trainees) and the remaining are responsible for offering software development and website maintenance service to different clients in the state (Title: DS Trainees). To manage their performance systematically, the supervisor of these trainees set four goals for them to achieve: Goal no.1: The CS trainees are expected to make customers happy. Goal no.2: The CS trainees need to handle the customer’s request as soon as possible. Goal no.3: The DS trainees should be able to render website maintenance service with superior quality. Goal no.4: All trainees should achieve a good sales result. Discussion questions 1. The supervisor knows these are not well-designed goals and he thus turns to your help. With reference to the SMART principles, discuss with your group members and rewrite the goals into effective ones.
Power State Empire is a software development firm which headquarter is based in Illinois, United States. In June 2022, the firm hired five graduate trainees whom two of them are responsible for customer service (Title: CS Trainees) and the remaining are responsible for offering software development and website maintenance service to different clients in the state (Title: DS Trainees). To manage their performance systematically, the supervisor of these trainees set four goals for them to achieve: Goal no.1: The CS trainees are expected to make customers happy. Goal no.2: The CS trainees need to handle the customer’s request as soon as possible. Goal no.3: The DS trainees should be able to render website maintenance service with superior quality. Goal no.4: All trainees should achieve a good sales result. Discussion questions 1. The supervisor knows these are not well-designed goals and he thus turns to your help. With reference to the SMART principles, discuss with your group members and rewrite the goals into effective ones.
Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
Section: Chapter Questions
Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...
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Power State Empire is a software development firm which headquarter is based in Illinois, United States. In June 2022, the firm hired five graduate trainees whom two of them are responsible for customer service (Title: CS Trainees) and the remaining are responsible for offering software development and website maintenance service to different clients in the state (Title: DS Trainees). To manage their performance systematically, the supervisor of these trainees set four goals for them to achieve:
Goal no.1: The CS trainees are expected to make customers happy.
Goal no.2: The CS trainees need to handle the customer’s request as soon as possible.
Goal no.3: The DS trainees should be able to render website maintenance service with superior quality.
Goal no.4: All trainees should achieve a good sales result.
Discussion questions
1. The supervisor knows these are not well-designed goals and he thus turns to your help. With reference to the SMART principles, discuss with your group members and rewrite the goals into effective ones.
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