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- How do you deliver an excellent Customer Service?Provide example on how to show sincerity to customers to provide excellent customer service. NOTE: GIVE SPECIFIC EXAMPLES (situational)Tait (2018) states “The more customers interact and influence a company, the better it becomes at providing exactly what the customers want, and the more difficult it will be for a competitor to lure them away.”Imagine that you are the manager of a bakery that wants to increase its revenue by connecting better with customers. The bakery you run sells varieties of bread, cakes and desserts that are not easily available elsewhere. Discuss 10 basic rules that need to be implemented to create good customer service.
- using any feild of your expertise, for instance customer service, provide the following competencies with an illustration. Creative Problem Solving You assess options and implications in new ways to achieve outcomes and solutions Agility You anticipate, assess, and readily adapt to changing priorities, maintain resilience in times of uncertainty and effectively work in a changing environment Drive for Results You prioritize your workload, set goals and work towards accomplishing them. Your organization skills enable you to manage and monitor multiple ongoing tasks Develop Networks You proactively build networks, connect and build trust in relationships with different stakeholdersHow can practicing the Platinum Rule "what's better for you" lead to customer service breakdowns?Some starters for you! Customers seldom articulate their needs in a proper manner; rather they more than often express their needs (many times, bitch and moan!) in the form of their problems. Below given are a few such statements. Translate the following customer statements about a student book bag into proper ‘needs’ statements: a) “I never use both straps on my knapsack; I just sling it over one shoulder.” b) “See how the leather on the bottom of the bag is all scratched; it’s ugly.” c) “I hate the sound of zipping and unzipping.” d) “There’s nothing worse than a banana that’s been squished by the edge of a text book.” e) “When I’m standing in line at the cashier trying to find my chequebook while balancing my bag on my knee, I feel like a stork.”
- Service providers all over the world are realizing more and more that the only feasible and sustainable method to stay in business is to build and maintain long-term relationships with clients. Recent polls of some financial services providers showed that while some relationship development techniques serve as restrictions and give customers no other option, others that give them the freedom to stay in the relationship on their own terms are more viable and long-lasting. Analyze four ways Using illustrative examples critically assess four (4) such strategies that do not constrain customers and allow them to purposely remain in relationships with their most preferred service organizations.Customer support is a challenging and rewarding job, but it can also be stressful and overwhelming when you have to deal with multiple customer complaints at the same time. How can you prioritize your tasks and handle each issue effectively without losing your cool or compromising your quality of service?Background: Imagine you work for an e-commerce company that specializes in selling fashion apparel and accessories online. The company has been experiencing a steady growth in customer acquisition but has been facing challenges in retaining these customers. The executive team is concerned about the increasing customer churn rate and wants to develop strategies to improve customer retention. Business Problem: The primary business problem is to reduce customer churn and increase customer retention rates. The company wants to understand why customers are leaving and identify areas where they can make data-driven improvements to retain more customers. This is a critical issue because acquiring new customers is often more expensive than retaining existing ones, and loyal customers tend to spend more over time. Business Research Question: What factors are associated with customer retention? Identify the type of research, i.e., exploratory, descriptive, causal. What type of data will…
- A community partnership is a working relationship a worker forms with another service provide or informal support person that may be helpful for the families we work with. How to build effective community partnerships? A community partner are nonprofit organizations, public agencies government offecers, schools, and certain private businesses where students provide community service as an integral part of their academic courses. How schools can benefit from community partnership?LEAD.301.C1 Personal Leadership Week 6 Your Sweet Spot Brand Discussion Forum PLS DO NOT GENERALIZE THE ANSWER. This week, we consider several topics to expand your awareness of what you bring to the workplace. The first is your intrinsic and extrinsic motivations. Then we'll briefly revisit articulating your strengths. It's the intersection of your motivations and strengths. With these two, we'll take a crack at defining your sweet spot. This link is in the syllabus and will give you more information on how Bill George, former Medtronic CEO and now Harvard professor, defines sweet spot: https://discoveryourtruenorth.org/finding-your-sweet-spot-as-a-leader/ Then we'll take a look at defining your personal brand. In many of the companies with which I work, the term "personal brand" or "leadership brand" is frequently used. This is another way of considering your strengths. Read the Ulrich and Smallwood article and follow the steps for creating your leadership brand. You might want…Director Smith has decided to form a task force that would develop a performance management system that focuses the employee’s attention on taking those actions that would contribute to helping the organization achieve its goals, for instance, in terms of improved customer service. As such, the task force will need to develop a performance management system (PMS) that focuses on both competencies and objectives related to the strategic statement. Task Force Mission: Consider the following topics: linkages to employee development and linkages to organization rewards. Using these elements to meet the organization’s stated strategy; the task force is to design an effective performance management system. (250 words minimum)