Quality improvement, Pareto diagram, cause-and-effect diagram. Pauli's Pizza has recently be- gun collecting data on the quality of its customer order processing and delivery. Pauli's made 1,800 deliver- ies during the first quarter of 2017. The following quality data pertain to first-quarter deliveries: Quality Failure Incidents, First Quarter 2017 Type of Quality Failure Late delivery Damaged or spoiled product delivered Incorrect order delivered Service complaints by customer of delivery personnel Failure to deliver incidental items with order (drinks, side items, etc.) 50 5 12 18
Quality improvement, Pareto diagram, cause-and-effect diagram. Pauli's Pizza has recently be- gun collecting data on the quality of its customer order processing and delivery. Pauli's made 1,800 deliver- ies during the first quarter of 2017. The following quality data pertain to first-quarter deliveries: Quality Failure Incidents, First Quarter 2017 Type of Quality Failure Late delivery Damaged or spoiled product delivered Incorrect order delivered Service complaints by customer of delivery personnel Failure to deliver incidental items with order (drinks, side items, etc.) 50 5 12 18
Cornerstones of Cost Management (Cornerstones Series)
4th Edition
ISBN:9781305970663
Author:Don R. Hansen, Maryanne M. Mowen
Publisher:Don R. Hansen, Maryanne M. Mowen
Chapter3: Cost Behavior
Section: Chapter Questions
Problem 36P: DeMarco Company is developing a cost formula for its packing activity. Discussion with the workers...
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Give examples of prevention activities that could reduce the failures experienced by Pauli’s.
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