QUESTIONS 1. How should Brenda go about handli 2. What could Brenda have done to avc 3. What steps can Brenda take to do a t Susan? 4. Assuming that Brenda can retain Sus Susan's firm?
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- Assignment - RANK THESE: • Friendly • Quick • Efficient • Eager to please • Knowledgeable • Optimistic • Attentive • Creatively helpful • Empathetic • Poised • Upbeat • Honest and fair • Solution-oriented • Diligent • Able to understand customers’ requests These customer service representatives always: • Listen attentively. • Maintain a positive attitude. • Speak clearly. • Avoid technical terms or fancy words. • Give customers a feeling of confidence in them, the information they give, and the company. • Make every customer feel important. • Soothe ruffled feathers. Q1: Rank these Assets and Opportunities - "Remember, not problems, but opportunities" Back to School, Ups and Downs and Super Star Read through the list of assets again and put each item onto the chart below according to your own proficiency. Be honest. No one is watching. Back to School If you need considerable improvement in a skill, write it down in this row. Ups and Downs If you have average proficiency in a…Please do not give solution in image format thanku 8. What does a reverse (up-side-down) organizational pyramid imply? (Select all that apply)a The executive team no longer is responsible for the overall strategy and goals of the company. B Front-end teams are empowered to make certain decisions by themselves c There is a main organization providing support and access to resources to front-end teams D The company should have a much faster response to changes in consumer demands 9. Which are the major constraints of the B2C model in the digital era? (Select all that apply) A Struggle with shortened life cycles B High manpower costs C, Unreliable consumer feedback channels D. Rigid product development 10. With machine intelligence encroaching upon human labor, which of abilities people need to possess or upgrade? (Select all that apply) A higher level of technical skills (especially digital skill), social skills, creativity. flexibility, and learning. capacity All-embracing mindset that…In this task you will evaluate how effectively a Deputy Branch Manager conducts a one- to -one meeting where she gives an employee a spoken verbal warning. Video analysis using scarf modelStaus is about relative importance to others. Does the deputy manage threaten Luciano's status during the meeting? Certainty concerns being able to predict future. Does the geneal manager give Luciano clear and concise information regarding his future in the company. Automony provides a sense of control over events. Does the deputy manager give Luciano a sense of control over the situation? Relatedness is a sense of safety with others. Does the deputy manager create good report with the Lucaino to make him feel part of the team? Fairness is a perception of fair exchnages between people. Does the deputy manager seem to be acting failry with Luciano?
- In Class, 10-25 Minutes for Teams Your market research firm is planning to conduct surveys to gatherinformation for a number of clients. Your boss hasasked you and a few other new employees to dosome preliminary work. She has asked each of youto choose three of the topics (from among the following six listed} that will be included in the projectand to prepare an analysis of the advantages and disadvantages of each these communication methodsof collecting prima,y data: mail questionnaires. telephone interviews. face-to-face interviews, and onlinequestionnaires. a. The amount of sports nutrition drinks consumed ina cityb. Why a local bank has been losing customersc. How heavily the company should invest in manufaauring and marketing home fax machinesd. The amount of money being spent .. over the stateline .. for lotte,y ticketse. What local doctors would like to see changed in thecity's hospitalsf. Consumers' attitudes toward several sportscelebritiesa) Write a formal emailYou have heard that Professor Beth Brown from the University of Sidney, Australia will becoming to UiT, Narvik in January. She is renowned within her field (choose a field), and youhave always wanted to see her live. It would be fantastic if she could come to talk to yourclass.• Write a formal email and try to make your dream come true. Suggest a couple of topicsshe can talk about.• Include relevant information.• Omit email addresses and contact information but include “Subject”.• You are a student named Knut Pedersen.Chapter 10 : Social Networking and Your Online Reputation 1. What is online social networking? 2. Can you name at least two online social networks? 3. How might social networks be useful in your job hunt? 4. Can you think of a way to combine online social networking with offline networking? 5. What is your online reputation, and why it is important?
- DiscussionThe discussion assignment provides a forum for discussing relevant topics for this weekbased on the course competencies covered.Before beginning work on this week's discussion forum, please review the link "DoingDiscussion Questions Right," the expanded grading rubric for the forum, and any specificinstructions for this week's topic.Click here to review "Doing Discussion Questions Right."For this assignment, make sure you post your initial response to the Discussion Area by thedue date assigned.To support your work, use your course and text readings and also use the South UniversityOnline Library. As in all assignments, cite your sources in your work and provide referencesfor the citations in APA format.Start reviewing and responding to the postings of your classmates as early in the week aspossible. Respond to at least two of your classmates' initial postings. Participate in thediscussion by asking a question, providing a statement of clarification, providing a point ofview…You are an employee relations manager working at a private organization. The governor has declared that the state no longer has mask requirements; however, the private employer you work for has stated employees need to wear a mask if working in close proximity with other employees. You notice Nathaniel is not wearing his mask when at work. You have not received any complaints, but know he is breaking the organization’s policy. Use the GROW model template to write out how you would address this situation with Nathaniel’s manager. 1,Prepare :- 2.Convey Positive Intent:- 3.Describe what you have observed.- 4.Focus discussion on solutions not blame - 5.State impact of behavior or action-An Ethical Dilemma Jayla just landed an internship with Acme Incorporated in the payroll department. She was excited because these internships usually turned into a full time job after graduation. Jayla was hired by Deon, the head of the Payroll Department. He told her about their policies and stressed the need for maintaining strict confidentiality regarding employee salaries and pay scales. “Several years ago we had an intern who violated the confidentiality policy and was given a negative internship summary,” explained Deon. “I understand, sir,” Jayla responded. Jayla was determined to learn as much as she could about the job. She made sure she was always on time, followed all of the policies and procedures, and got along well with her co-workers. She started to feel like she fit in at Acme and dreamed of the day when she worked there permanently. However, one day while studying the books, Jayla began to notice abnormalities in one of the salespeople’s salary. Greg, one of the…
- An Ethical Dilemma Jayla just landed an internship with Acme Incorporated in the payroll department. She was excited because these internships usually turned into a full time job after graduation. Jayla was hired by Deon, the head of the Payroll Department. He told her about their policies and stressed the need for maintaining strict confidentiality regarding employee salaries and pay scales. “Several years ago we had an intern who violated the confidentiality policy and was given a negative internship summary,” explained Deon. “I understand, sir,” Jayla responded. Jayla was determined to learn as much as she could about the job. She made sure she was always on time, followed all of the policies and procedures, and got along well with her co-workers. She started to feel like she fit in at Acme and dreamed of the day when she worked there permanently.…John did very well in the interview. He got the job as a data analyst, and he was put in charge of the Data Analysis department. During one of their management meetings, John’s boss accused him of being unfair to one of the employees under him. John got angry because he thought his boss accused him without first getting all the information concerning the issue. John has approached you for advice. 1.1 Explain three anger-related actions that John should avoid. 1.2 Discuss four activities that John can do to reduce outbursts of anger. 1.3 Identify situations where it is appropriate to act in anger.Please read the case and answer the questions at the end. Please respond to two of your peers. Do you agree or disagree? Reliable Underwriters is a risk management firm that provides insurance services to large organizations. Part of its operation is a claims-processing center that employs 156 clerical workers. These workers interact with clients to answer questions and provide information about the status of claims. Reliable has a corporate objective of obtaining the highest possible customer satisfaction ratings. However, recent customer satisfaction surveys suggest that some of the clerical workers are not adequately meeting clients' needs. As part of an initiative to increase customer satisfaction, the management team of the claims processing center has decided to change the performance appraisal process. In the past, ratings have been made on a 5-point scale. A score of 5 represented outstanding performance, a score of 1 represented unacceptable performance, and a score of 3…