SM Malls and Ribinson’s 1. Choose two similar type of companies or organizations (for example Jollibee and McDonalds). Discuss how they provided the needs of their customers in terms of providing facilities and other additional services to the following groups: a. Parents with toddlers b. For an old person with a walking stick c. For someone in a wheelchair

Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter5: Network Models
Section5.3: Assignment Models
Problem 17P
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CHOSEN COMPANIES: SM Malls and Ribinson’s 1. Choose two similar type of companies or organizations (for example Jollibee and McDonalds). Discuss how they provided the needs of their customers in terms of providing facilities and other additional services to the following groups: a. Parents with toddlers b. For an old person with a walking stick c. For someone in a wheelchair d. For heavily pregnant women. 2. Based on the current facilities and other additional services given by SM Malls and Robinson’s, suggest additional facilities or services that they can provide the group of people stated above. 3. From SM MALLS and ROBINSON’s describe how they provide customer service before the transaction, during the transaction, and after the transaction.
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