The effective analytic tool to identify separate activities that are performed in designing, producing, marketing, and supporting a product or service: Porter's Five Forces Porter's Value Chain PESTEL

The effective analytic tool to identify separate activities that are performed in designing, producing, marketing, and supporting a product or service: Porter's Five Forces Porter's Value Chain PESTEL

Marketing

20th Edition

ISBN:9780357033791

Author:Pride, William M

Publisher:Pride, William M

Chapter13: Services Marketing

Section: Chapter Questions

Problem 5DYMP

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Concept explainers

Introduction to Business Messages

Business messaging refers to a variety of channels via which businesses and customers can interact. SMS or text messaging is the most popular method of communication. Shipment reminders, promotional incentives, marketing offers, and scheduled appointments are all things we have dealt with. These are the types of messages we usually identify with business communication. Business messaging can take place on any digital platform where your consumers already spend some time, with the expectation that communication will be two-way. Business messaging brings comfort and simplicity to customers. Customers expect comfort from pre-sales and post-sales engagements with businesses as they do with friends and family. In addition, messaging is the favored method of contacting a firm for 66% of buyers. Here are a few examples of popular business messaging situations.

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The effective analytic tool to identify separate activities that are performed in designing, producing, marketing, and supporting a product or service:

	Porter's Five Forces
	Porter's Value Chain
	PESTEL

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