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- Case study Training at Hailey’s Construction Shobana, Hailey’s Construction, Sales Manager, read the memo she has just received from Kavelan , the Training Manager, and said to herself,” No way! I’m not going to let Kavelan get away with this. Last month, hhe insisted that 15 of the salespeople spend three days on a course on Quality Control conducted by a trainer. I had my hesitations, but I sent them anyway. On their return, they grumbled constantly about what a bore it was and how their time had been wasted because the content was totally irrelevant to their jobs. Now Kavelan wants another 10 participants. Well, he can just find them somewhere else!” Question 2 Elaborate what should the Training Manager do to ensure that the managers of every department willingly send their staff for the training programmes. include example alsoCase Study Training at Hailey’s Construction Shobana, Hailey’s Construction, Sales Manager, read the memo she has just received from Kavelan , the Training Manager, and said to herself,” No way! I’m not going to let Kavelan get away with this. Last month, hhe insisted that 15 of the salespeople spend three days on a course on Quality Control conducted by a trainer. I had my hesitations, but I sent them anyway. On their return, they grumbled constantly about what a bore it was and how their time had been wasted because the content was totally irrelevant to their jobs. Now Kavelan wants another 10 participants. Well, he can just find them somewhere else!” Question 1 Describe the mistakes Hailey’s Construction Training Manager madeProblem 1: Auto pistons at Wemming Chung’s plant in Shanghai are produced in a forging process, and the diameter is a critical factor that must be controlled. From sample sizes of 10 pistons produced each day, the mean and the range of this diameter have been as follows: Day Mean (mm) Range (mm) 1 156.9 4.2 2 153.2 4.6 3 153.6 4.1 4 155.5 5.0 5 156.6 4.5 a) What are the UCL x (line on top of x, counldn't find the button to do it) and LCL x (line on top of x) , using 3σ? Plot the data. b) What are the UCL R and LCL R , using 3σ? Plot the data. c) Is the Process in Control? (Please screen shot the EXCEl if its in excel) Note:- Do not provide handwritten solution. Maintain accuracy and quality in your answer. Take care of plagiarism. Answer completely. You will get up vote for sure.
- How could control charts, Pareto diagrams, and cause-and effect diagrams be used to identify quality problems at a hotel?How could control charts, Pareto diagrams, and cause-andeffect diagrams be used to identify quality problems at a hotel?Wirte an abstract about the case study below: Research Case Scenario 28 year old, Friendly Frank, found himself unemployed and looking for work after he was fired from First National Bank. Frank was well liked and always had received positive reviews during his five year career at the bank. He had joined the organization right after graduating college and had been promoted and done well during his time there. Frank was fired for breaking a company rule regarding using social media accounts while at work. Frank would occasionally log into his Facebook social media account during work hours on his work computer which violated company rules. This ultimately led to his losing his job as it was against First National Bank policies for employees to engage in personal activities online for non-work related activities during the workday. Frank lamented his firing stating that it was a complete overreaction, his activities were innocent, occasional, and brief. Not any different than anyone…
- Schumacher & Company’s Distribution and Transportation Division, called SPI Services, has a short-haul household furniture delivery service. SPI’s labor force, selected from the local community college rugby team, is temporary and part-time. SPI is concerned with recent complaints, reported in the following table. a) Draw a Pareto chart to identify potential causes of complaints. b) Use a cause-and-effect diagram to identify potential causes of the most frequent (Note: For the cause-and-effect diagram, use the following major categories – Materials, Personnel, Equipment, Procedures, and Other.) Complaint Number Broken glass 19 Delivered to wrong address 9 Furniture rubbed together while on truck 15 Late delivery 21 Late arrival for pickup 17 Missing items 8 Nicks and scratches from rough handling 28 Soiled upholstery 10Under which perspective of the balanced scorecard would classify number of customer partnerships?Case Study 1:The data entry operators at Melanie Julian Construction have been making errors when enteringthe codes for residential siding products, which are as follows:U = stUcco,A = Aluminum,R = bRick,M = Masonite,E Z = E Z color-lok enameled masonite,N = Natural wood siding,A I = pAInted finish,S H = SHake SHingles.Only one code per address is permitted.Exercise:1. List the possible problems with the coding system that could be contributing to erroneousentries. (Hint: are the classes mutually exclusive?)2. Devise a mnemonic code that will help the operators understand what they are entering andsubsequently help their accuracy.3. How would you redesign the classes for siding materials? Respond in a paragraph.4. Some of the materials coded in Problem 4a. above natural wood siding, brick, shake shinglesand E Z color-lok enameled Masonite) are being used in innovative ways for scenic design forstage plays by some of the consultants for Melanie Julian Construction. Develop a code for…
- Question 2: According to the CAIB and the Rogers Commission, NASA managers had an intense focus on which of the following: Group of answer choices A) Meeting budgets B) Meeting customer satisfaction benchmarks C) Meeting quality and safety standards D) Meeting the launch scheduleWhether or not to continue a Mardi Gras Parade through the downtown area of a certain town is a hotly debated topic. The parade is popular with students and many residents, but some celebrations have led to complaints and a call to eliminate the parade. The local newspaper conducted online and telephone surveys of its readers and was surprised by the results. The online survey site received more than 300 responses, with more than 60% favoring continuing the parade, while the telephone response line received more than 130 calls, with more than 90% favoring banning the parade. What factors may have contributed to these very different results? (Select all that apply.)subject: Software Process and Management Book : Software Process Definition and Management [J€urgen M€unch • Ove Armbrust • Martin Kowalczyk • Mart ́ın Soto] Question : Introduce the relationship between TQM and PDCA ?