Which statement best describes how firms must treat their frontline workers in order to remain competitive? Frontline workers must be Multiple Choice O relieved of any burden to make a customer decision. eliminated and replaced with automated equipment whenever possible. empowered with the authority to respond quickly to the unmet needs of customers. closely supervised to reduce the risk of product liability and discrimination lawsuits. O O O

Management, Loose-Leaf Version
13th Edition
ISBN:9781305969308
Author:Richard L. Daft
Publisher:Richard L. Daft
Chapter17: Managing Communication
Section: Chapter Questions
Problem 2CFCA
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Which statement best describes how firms must treat their frontline workers
in order to remain competitive? Frontline workers must be
Multiple Choice
relieved of any burden to make a customer
decision.
eliminated and replaced with automated
equipment whenever possible.
empowered with the authority to respond
quickly to the unmet needs of customers.
closely supervised to reduce the risk of
product liability and discrimination lawsuits.
Transcribed Image Text:Which statement best describes how firms must treat their frontline workers in order to remain competitive? Frontline workers must be Multiple Choice relieved of any burden to make a customer decision. eliminated and replaced with automated equipment whenever possible. empowered with the authority to respond quickly to the unmet needs of customers. closely supervised to reduce the risk of product liability and discrimination lawsuits.
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