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Write
A. Product/Services that delivers value:
B. Value proposition statement:
Of CIMB BANK
Step by step
Solved in 3 steps
COMPANY CIMB BANK
WRITE Sales Call Objective OF CIMB BANK: (must require customer action such as making a purchase, supplying critical information. Etc.)
- Mr.Abdul is a sales manager of Oman Foods Company. Which one of the following is the best reason that makes him continuously focus on reviewing and evaluating sales performance? a. To determine how many calls a salesperson makes b. To complete sales performance reviews c. To adjust with changing customer needs and modify strategic sales program d. To adapt pricing changesDirections: Read each statement carefully. In a separate sheet of paper, write TRUE if the statement is correct and FALSE if the statement does not fit the description 1. A customer is a person or organization that transacts with a business person or business organization to buy goods or services for monetary or other valuable considerations. 2. Customer Relationship Management can take on many forms-salespersons assistance, product delivery, technical advice, help desks, or other means. 3. Companies can best manage customer service quality by establishing service objectives with specific and measurable targets. 4. Customer service is a process of managing an organization's interactions with current and future customers. 5. By Knowing the value or worth of its customers, a company can focus its resources in attracting and keeping the "right" type of customers. 6. The customers are the lifeblood of any business. 7. The business is the one responsible for sealing the deal with customer.…Directions: Read each statement carefully. In a separate sheet of paper, write TRUE if the statement is correct and FALSE if the statement does not fit the description 1. CRM helps businesses build a relationship with their customers that, in turn, creates loyalty and customer retention 2. Customer database information is also used in customer segmentation and profiling 3. An intimate knowledge and understanding of customer needs and wants can lead to ineffective customer service that can result in long-term customer loyalty. 4. Acquiring and keeping customers is the end goal of businesses because customers create demand. 5. Maintaining high levels of customer service quality may be simple due to variability of services. 6. Customer's lifetime value involves activities designed to enhance customer satisfaction, or the perception that a product has met or exceeded expectations. 7. Customer Relationship Management can take on many forms-salesperson assistance, product delivery, technical…
- 1. Jim’s boss asked him to investigate why sales for the last quarter were low. Jim interviewed one of the sales managers about the problem, and she complained that the new people didn’t know how to sell. Jim then wrote a report in which he identified the new people’s deficient skills as the problem and recommended that more training be provided for them. What errors in interpretation do you see in Jim’s report? 2. You are writing a report on the progress of your local cable company’s efforts to increase the sales of five of its products through different advertising media: print and online newspapers and magazines, television, radio, email, and social media. Plan the headings for this report and explain why you’d organize the information this way.List down sample spiels/statements that you can use in providing exceptional customer service. Do not copy the spiels/statements that have already been provided in the sample. 1. Twenty building rapport statements 2. Twenty providing guidance statements Make sure to be creative. Below is a sample output1. Recruiting employees and seeking a job are heavily network-dependent. Which of the following is FALSE: Who you know can be more important than your resume A person’s cultural network may limit job opportunities Equal access to jobs only needs to meet federal and state anti-discrimination laws Social networks and cultural preferences can influence first impressions in a job interview 2. Which of the following is LEAST important when marketing planning? The customer’s basic need and/or want How do you refine the 4ps to effectively compete and ideally create a sustainable competitive advantage Creating a value package and pricing that package to meet their needs/wants Supply chain identification and controlling production costs 3. Which of the following FALSE related to finance: The greater the risk, the greater the potential reward should be Only consider opportunities offer guaranteed high returns on investment Cashflow is critical The best mix of variable and fixed…
- 9- Mr. Abdallah is a prospect who had wanted to buy your product but suddenly decided not to buy due to reasons best known to him. What is the best approach to take if a customer decides not to buy your product? a. Get aggressive with the buyer b. Quickly drop the price c. Force the buyer d. Thank the buyerRespond to the Discussion A discussion response is meant to allow a person time for personal reflection in order to respond thoughtfully to a topic following a group discussion in which ideas and thoughts were exchanged on a particular topic or issue. Discussion: How do you think personalization, wanting more options, constant customer service contact, customer feedback, and front line service reputation of the business form are different customer expectations?Step 1: You are a salesperson trying to sell a product at a store or kiosk and you are met with the following objectives lack of budget - “It’s a bit expensive though” Step 2: Use the Specialized Method substitution to address the objection Substitution: Sometimes a customer is looking for a specific brand or model of a product that you do not carry. Or maybe the customer does not like the product you show. In any of those cases, you may want to use the substitution method, which involves recommending a different product that would still satisfy the customer's needs . Assume a customer says, "I don't like the way this dress looks on me" In this case , you may want to suggest a different style that is more becoming on your customer. Step 3: 1) What objection are you facing as a salesperson ? 2) What method are you using for answering the objection ? 3) Write out a short script of you (salesperson) and the prospect(buyer) of how that interaction would occur.
- To increase a company’s performance, a manager suggests that the company needs to increase the value of its product to customers. Describe three ways in which this advice might be incorrect (Hint: Think about what else might or might not change that affects profit.)1. Is it possible to make sound marketing decisions without marketing research? What advantages does research offer to the decision maker over seat-of-the pants decision making?2. What is the problem with “normal thinking?”requirements: minimum of 200 words. APA style in text citations and list referencesThe motto "Quality is job one" used by Ford Motor Co. in the 1980's is an example of a. a very simple mission statement. b. a quality-based strategy. c. an advertising tactic. d. all of the above. e. b and c only.