You are the manager in a call center that includes top performers, mediocre performers and poor performers. As a result, the average wait time that a customer is on the phone is twenty minutes. You set a goal to cut that time in half. How do you communicate this goal to all of your employees? This is a basic supervision course.

You are the manager in a call center that includes top performers, mediocre performers and poor performers. As a result, the average wait time that a customer is on the phone is twenty minutes. You set a goal to cut that time in half. How do you communicate this goal to all of your employees? This is a basic supervision course.

Understanding Management (MindTap Course List)

10th Edition

ISBN:9781305502215

Author:Richard L. Daft, Dorothy Marcic

Publisher:Richard L. Daft, Dorothy Marcic

Chapter15: Managing Quality And Performance

Section: Chapter Questions

Problem 4AL

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