Operations Management
2nd Edition
ISBN: 9781260484687
Author: CACHON, Gerard
Publisher: MCGRAW-HILL HIGHER EDUCATION
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Question
Chapter 1, Problem 5CQ
Summary Introduction
To determine: Whether the given statement is yes or no.
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Give typing answer with explanation and conclusion
Which of the following explains how Best Buy adds value by acting as a distributor for electronics, when people can
go to liger Direct or Newegg.com and cut out the middle
a) Best Buy adds value by providing time utility. Consumers can get in, find what they need, and get out. To
that end. a drive-through
concept is currently being
developed.
h) Best Buy adds value by providing service utility. It's employees help customer choose the model best suited
for them by giving them tips and explaining things to them, allowing customers to make informed decisions
Best Buy has a stranglehold on the market because their salespeople are paid hourly, not on commission
Consumers like low pressure environments.
) d) Best Buy adds value by providing place utility. People can come in and physically interact with the
electronics they are considering for purchase. Sometimes this makes all the difference between *Tust
looking" and "sold »
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Chapter 1 Solutions
Operations Management
Ch. 1 - Prob. 1CQCh. 1 - Prob. 2CQCh. 1 - Prob. 3CQCh. 1 - Prob. 4CQCh. 1 - Prob. 5CQCh. 1 - Prob. 6CQCh. 1 - Prob. 7CQCh. 1 - Prob. 8CQCh. 1 - Prob. 9CQCh. 1 - Prob. 1PA
Ch. 1 - Prob. 2PACh. 1 - Prob. 3PACh. 1 - Prob. 4PACh. 1 - Prob. 5PACh. 1 - Prob. 6PACh. 1 - Four regional less-than-truckload (LTL) carriers...Ch. 1 - Prob. 8PACh. 1 - Prob. 9PACh. 1 - Prob. 10PACh. 1 - Prob. 11PACh. 1 - Prob. 12PACh. 1 - Prob. 13PACh. 1 - Prob. 14PACh. 1 - Prob. 15PACh. 1 - Prob. 16PACh. 1 - Prob. 17PA
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Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, operations-management and related others by exploring similar questions and additional content below.Similar questions
- Only Typing answerarrow_forwardWhich of the following could a retailer of flat screen televisions offer as supplementary services? Financing Installation In-home consultation After-sales service All of the above Which of the following types of value are NOT provided by services? Time Experiential Place Problem generating Formarrow_forwardMake a reflection about this topic given maximum of 300-400 words. Topic: Service Qualityarrow_forward
- Which of the following can NOT be classified as a consumer service? Architecture Telecommunications Restaurant Football match Airlinearrow_forwardHow is convenience ensured in a business operation? Relate with an examplearrow_forwardServices have to be produced and consumed at the same time. This is known as: Select one: a. Variability O b. Perishability c. Inseparability O d. Intangibilityarrow_forward
- One of the following is not an element in the primary activities of a value chain? Inbound logistics Outbound logistics Service all of above None of thesearrow_forwardWhy is a managerial decision that needs to be made on the desired value of at least one measure of service level?arrow_forwardWhat must a pizza delivery service accomplish so that you are reasonably satisfied? Beyond your being reasonably satisfied, what could a pizza delivery service do that would make it really unique and create a differential advantage?arrow_forward
- Intangibility and Perishability Intangibility How do hospitality firms deal with intangibility of the service they provide (tangibilize the intangible)? Give specific examples of hospitality firms in your community and/or based on your experience. Perishability Wendy’s serves its hamburgers “fresh off the grill.” This assures high quality but creates leftover burgers if the staff overestimates the demand. Wendy’s solves this problem by using the meat in chili, tacos, and spaghetti sauce. Relate how airlines solve the perishability of unsold seats? Give additional examples of perishability and how hotels or restaurants in your community address it?arrow_forwardIn SERVQUAL, which attributive in service expectation includes apparent/visual confirmation of service availability? A-Assurance B- Reliability C- Responsiveness D- Empathy E- Tangibilityarrow_forwardServices cannot be seen and touched. This feature is called as: a. Inseparability b. Intangibility c. Perishability d. Heterogeneityarrow_forward
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