Operations and Supply Chain Management
Operations and Supply Chain Management
14th Edition
ISBN: 9780078024023
Author: F. Robert Jacobs
Publisher: MCG
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Chapter 10, Problem 1CQ
Summary Introduction

Case summary:

College of surgeons in Country A has created standards for determining operating room standards. In-house operating room (OR) staff is required for Level I and II trauma centers. Hence, the OR team should be available 24 hours a day. In the evening hours, a backup team is necessary. It is given that the emergency OR patients would arrive between 11 P.M. And 7 A.M. (8 hours). The average service time is 80.79 minutes.

To determine: The arrival rate and the service rate per hour.

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