Chapter 10, Problem 4RQ

Explanation of Solution

Knowledge management:

• Knowledge management is the set of practices that are alarmed with:
  • Increasing awareness
  • Developing learning
  • Speeding teamwork
  • Innovation and
  • Exchange insights
• The aim of knowledge management is to capture and document the valuable tacit knowledge of others and turn that into an explicit knowledge so that it can be shared with others.

Steps in selling and implementing knowledge management project:

There are four steps in selling and implementing knowledge management project. They are as follows:

• Connecting knowledge management (KM) to goals and objectives:
  • Before starting out the project, one should define the organizational goals and objectives like how to increase revenue, reduce cost, improve customer service, etc...