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You work on the customer software support desk of a large software manufacturing firm as an entry-level manager. The software support specialists need both explicit and tacit knowledge. Describe the types of explicit and tacit knowledge that would be useful to such workers. How would you capture each type of knowledge?

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Principles of Information Systems ...

12th Edition
Ralph Stair + 1 other
Publisher: Cengage Learning
ISBN: 9781285867168

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Section
BuyFindarrow_forward

Principles of Information Systems ...

12th Edition
Ralph Stair + 1 other
Publisher: Cengage Learning
ISBN: 9781285867168
Chapter 11, Problem 2DQ
Textbook Problem
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You work on the customer software support desk of a large software manufacturing firm as an entry-level manager. The software support specialists need both explicit and tacit knowledge. Describe the types of explicit and tacit knowledge that would be useful to such workers. How would you capture each type of knowledge?

Program Plan Intro

Knowledge management:

  • Knowledge management is the set of practices that are alarmed with:
    • Increasing awareness
    • Developing learning
    • Speeding teamwork
    • Innovation and
    • Exchange insights
  • The aim of knowledge management is to gather and document the valuable tacit knowledge of others and turn that into an explicit knowledge so that it can be shared with others.

Types of knowledge management:

There are two types of knowledge management. They are:

  • Explicit knowledge
  • Tacit knowledge

Explanation of Solution

Explicit knowledge:

  • Explicit knowledge is an expressive knowledge that can be articulated, accessed, documented, and codified.
  • It is expressed in terms of words, symbols, and numbers.
  • This knowledge is easily conveyed to others. It is stored in media.
  • Some of the examples of explicit knowledge are as follows:
    • Mails
    • Customer lists
    • Price lists

Tacit knowledge:

  • It cannot be documented like explicit knowledge rather it is embedded according to the experiences of the individuals.
  • It is unwritten and has hidden knowledge.
  • It is hard to transfer to other individuals because it is difficult to verbalize...

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Chapter 11 Solutions

Principles of Information Systems (MindTap Course List)
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Ch. 11 - Representing the organizations knowledge...Ch. 11 - The number of knowledge workers in the world far...Ch. 11 - The Turing Test attempts to determine whether a...Ch. 11 - _____ are rules of thumb arising from experience...Ch. 11 - ______ is not an important characteristic of...Ch. 11 - A(n) _____ system approximates the way a person...Ch. 11 - Researchers are exploring the possibility of...Ch. 11 - A(n) ______ is a computer system that can...Ch. 11 - Rules and cases are often used to build the...Ch. 11 - A(n) ______ is a collection of software packages...Ch. 11 - The overall purpose of a(n) ______ is to seek...Ch. 11 - The overall purpose of a(n) is to seek information...Ch. 11 - The _______ is the person with the expertise or...Ch. 11 - Which component of an expert system enables the...Ch. 11 - The purpose of the _____ is to provide a...Ch. 11 - A(n) ______ is a person who has training and...Ch. 11 - ________ has the potential to superimpose digital...Ch. 11 - _______ is a file format frequently used to store...Ch. 11 - What type of virtual reality is used to make human...Ch. 11 - ___________ systems include a wide range of...Ch. 11 - __________ involves the use of information systems...Ch. 11 - Briefly explain the difference between data,...Ch. 11 - Briefly explain the difference between explicit...Ch. 11 - What is the role of the chief knowledge officer?Ch. 11 - What is a community of practice (CoP)? Give an...Ch. 11 - What is a knowledge repository?Ch. 11 - What is the Turing Test?Ch. 11 - How would you define artificial intelligence?Ch. 11 - Identify several specific characteristics of...Ch. 11 - Identify six major branches of artificial...Ch. 11 - What is a genetic algorithm? Give an example of...Ch. 11 - Identify and briefly describe the five components...Ch. 11 - Identify and briefly describe two approaches for...Ch. 11 - What is a domain expert? What role do they have in...Ch. 11 - What is a knowledge engineer?Ch. 11 - What is an expert system shell?Ch. 11 - Identify and briefly describe five forms of media...Ch. 11 - What is a virtual reality system? Identify four...Ch. 11 - What is an assistive technology system?Ch. 11 - What is game theory? Identify two applications of...Ch. 11 - What is informatics?Ch. 11 - What are the requirements for a computer to...Ch. 11 - You work on the customer software support desk of...Ch. 11 - Many of us use heuristics each day in completing...Ch. 11 - How could you use a community of practice to help...Ch. 11 - What are some of the tasks at which robots excel?...Ch. 11 - Describe how natural language processing could be...Ch. 11 - Discuss the similarities and differences between...Ch. 11 - What is the relationship between a database and a...Ch. 11 - Describe how game theory might be used in a...Ch. 11 - Describe how augmented reality can be used in a...Ch. 11 - Describe how assistive living systems might...Ch. 11 - Have your team members explore the use of...Ch. 11 - Use die Internet to identity several applications...Ch. 11 - Do research to find information about the...Ch. 11 - Use the Internet to find information about current...Ch. 11 - Imagine that you are forming a community of...Ch. 11 - What types of knowledge did Repsol employees need...Ch. 11 - What sort of knowledge do people use in your...Ch. 11 - How do knowledge management systems, such as the...Ch. 11 - Repsol has operations located in 50 different...Ch. 11 - What other routine inspections do city, state, and...Ch. 11 - How could vision systems, combined with knowledge...Ch. 11 - You work for a city highway department. Your job...Ch. 11 - A van equipped with a pavement inspection system...Ch. 11 - Why do you think it is a good idea for Altitude...Ch. 11 - How can social networks and blogs serve as...Ch. 11 - What challenges lie in filling a wiki with...Ch. 11 - What other tools could Altitude Online use to...

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