MODERN DATABASE MGMT.(PEARSON CHANNEL)
MODERN DATABASE MGMT.(PEARSON CHANNEL)
13th Edition
ISBN: 9780136709299
Author: Hoffer
Publisher: PEARSON
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Chapter 12, Problem 12.25PAE
Program Plan Intro

To categorize:

The activities belonging to people, process and technology.

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A competitive advantage is an advantage over competitors gained by offering consumers greater value, either by means of lower prices or by providing greater benefits and service that justifies higher prices. How has the information system helped in gaining competitive advantage for a specific industry? (Give an example of a specific industry and explain how it has gained the competitive advantage with the use of information system.)
Draw an EER diagram for the following situation using the traditional EER notation. A technology company provides offerings to its customers. Offerings are of two separate types: products and services. Offerings are identified by an offering ID and an attribute of description. In addition, products are described by product name, standard price, and date of first release; services are described by name of the company’s unit responsible for the service and conditions of service. There are repair, maintenance, and other types of services. A repair service has a cost and is the repair of some product; a maintenance service has an hourly rate. Fortunately, some products never require repair. However, there are many potential repair services for a product. A customer may purchase an offering, and the company needs to keep track of when the offering was purchased and the contact person for that offering with the customer. Unfortunately, not all offerings are purchased. Customers are…
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