OPERATIONS MANAGEMENT IN THE SUPPLY CHAIN: DECISIONS & CASES (Mcgraw-hill Series Operations and Decision Sciences)
OPERATIONS MANAGEMENT IN THE SUPPLY CHAIN: DECISIONS & CASES (Mcgraw-hill Series Operations and Decision Sciences)
7th Edition
ISBN: 9780077835439
Author: Roger G Schroeder, M. Johnny Rungtusanatham, Susan Meyer Goldstein
Publisher: McGraw-Hill Education
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Chapter 12, Problem 1P

Students must complete two activities to register for class: registration and payment of fees. Because of individual differences, the processing time (in minutes) for each of these two activities for five students varies, as shown below:

Minutes
Student Registration Pay Fees
A 12 5
B 7 2
C 5 9
D 3 8
E 4 6
  1. a. Construct a Gantt chart to determine the total time required to process all five students. Use the following sequence of students: D, E, B, C, A.
  2. b. Can you construct a better sequence to reduce the total time required?
  3. c. What problems might be encountered in using this approach to registration in colleges?
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Eight jobs have arrived in the following order: Job Processing Time Due Date 1 7 23 2 3 9 3 5 8 4 2 11 5 6 16 6 9 18 7 14 40 8 4 31   Find and compare the performance measures for the following sequencing rules using the Excel Sequencing template. Round your answers to two decimal places. Process in the order they have arrived     Flow Time Lateness Tardiness Average
The figure below details the process flow for two types of customers who enter​ Barbara's Boutique shop for customized dress alterations. After step​ T1, Type A customers proceed to step T2 and then to any of the three workstations at​ T3, followed by steps T4 and T7. After step​ T1, Type B customers proceed to Step T5 and then steps T6 and T7. The numbers in parentheses are the minutes it takes to process a customer.  c. Assuming that the arrival rate is greater than five customers per​ hour, when would you expect Type A customers to experience waiting​ lines, assuming no Type B customers in the​ shop?   A. Steps T3 and T4.   B. Steps​ T1, T2, and T4.   C. Steps​ T1, T2,​ T3, and T4.   D. Step T3 only.
The following table shows orders to be processed at a machine shop as of 8:00 a.m. Monday. The jobs have different operations they must go through. Processing times are in days. Jobs are listed in order of arrival. Job Processing Time (Days) Due Date (Days) Remaining Number of Operations A 8 20 2 B 10 18 4 C 5 25 5 D 11 17 3 E 9 35 4 Click here for the Excel Data File a. Determine the processing sequence at the first work center using each of these rules: (1) First come, first served, (2) Slack per operation. (Hint: In case of a tie choose the jobs in alphabetical order.) b. Compute the effectiveness of each rule using each of these measures: (1) average completion time, (2) average number of jobs at the work center. (Round your answers to 2 decimal places.)
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