Chapter 12, Problem 5IR

Explanation of Solution

1.

Services provided by Salesforce application:

Salesforce is a cloud-based Customer Relationship Management (CRM) application.

The services offered by Salesforce are listed below:

• Builds engaging marketing.
  • Sends personalized and targeted messaging.
  • Based on customer actions, triggers messages.
  • Employs data from multiple devices and sources.
• Sells faster and smarter.
  • Increases sales force revenue and productivity.
  • Keeps tracks of each client interaction.
  • Automates redundant administrator work and tasks.
• Connects commerce channel.
  • Unifies the Business-to-Customer and Business-to-business buying experiences.
  • Conquers personalization with artificial intelligence.
  • Delivers uninterrupted shopping innovations.
• Offers better support to every customer.
  • Improves agent response time.
  • Manages each channel from one-view.
  • Unifies phone, chat, and email support.
• Builds applications for every role.
  • Builds apps with drag and drop tools.
  • Integrates customer information from any source.
  • Connects data and apps with readymade components...

Explanation of Solution

2.

Comparison of cloud services from companies such as Microsoft, Oracle and System Applications and Products (SAP):

SAP	Oracle	Microsoft
Inbuilt integration: Various third party integration tools are readily available for incorporation. SAP integrates the functions from a broad range of business solution. It can also be reintegrated with the SAP business suite.	Inbuilt integration: Oracle application typically supports in-built integration function. For streamlining integration, there are numerous third-party integration tools available.	Inbuilt integration: Microsoft offers several inbuilt integration applications. Some of the commonly used inbuilt integration tools are Microsoft Word, Microsoft Excel, and Office 365.
Deployment: All of the SAP cloud applications are developed on Web Application Server of SAP. It has all competencies of SAP basis efficiently. It can be deployed easily for cloud based software as well as in-house.	Deployment: Oracle application enables a smooth deployment for both cloud software solution as well as in-house...