Understanding Management (MindTap Course List)
10th Edition
ISBN: 9781305502215
Author: Richard L. Daft, Dorothy Marcic
Publisher: Cengage Learning
expand_more
expand_more
format_list_bulleted
Concept explainers
Question
Chapter 13, Problem 7DQ
Summary Introduction
To determine:
Steps to be taken to handle negative publicity.
Introduction:
Bad publicity might easily destroy reputations in a flash quicker than ever before now with the advancement of technology. With the boom of the internet and social media a bad press might spread an idea within a second to millions of people. Even though we cannot take back the whole bunch of ill effects of a false or bad publicity we still can minimize the damages.
Expert Solution & Answer
Trending nowThis is a popular solution!
Students have asked these similar questions
Assume you manage a small online herbal business. Without your knowledge, a disgruntled employee has posted damaging information about your company in the company’s blog, including false information about dangerous ingredients in your bestselling supplement. What specific steps would you take to minimize the risk of this crisis?
You learn that an employee who doesn’t report to you has made an inappropriate comment to one of your direct reports. What do you do to investigate the matter, and what actions would you take with yourreport, the person that made the comment, their manager, and other people in the organization?
28 year old, Friendly Frank, found himself unemployed and looking for work after he was fired from First National Bank. Frank was well liked and always had received positive reviews during his five year career at the bank. He had joined the organization right after graduating college and had been promoted and done well during his time there. Frank was fired for breaking a company rule regarding using social media accounts while at work. Frank would occasionally log into his Facebook social media account during work hours on his work computer which violated company rules. This ultimately led to his losing his job as it was against First National Bank policies for employees to engage in personal activities online for non-work related activities during the workday. Frank lamented his firing stating that it was a complete overreaction, his activities were innocent, occasional, and brief. Not any different than anyone taking an occasional break throughout the day. The Bank however countered…
Chapter 13 Solutions
Understanding Management (MindTap Course List)
Ch. 13 - Prob. 1OTJVCCh. 13 - Prob. 2OTJVCCh. 13 - Prob. 3OTJVCCh. 13 - Prob. 1DQCh. 13 - Prob. 2DQCh. 13 - Prob. 3DQCh. 13 - Prob. 4DQCh. 13 - Prob. 5DQCh. 13 - Prob. 6DQCh. 13 - Prob. 7DQ
Ch. 13 - Prob. 8DQCh. 13 - Prob. 9DQCh. 13 - Prob. 10DQCh. 13 - Prob. 4SLCh. 13 - Prob. 5SLCh. 13 - Prob. 6SLCh. 13 - Prob. 7SLCh. 13 - Prob. 8SLCh. 13 - Prob. 9SLCh. 13 - Prob. 10SLCh. 13 - Prob. 11SLCh. 13 - Prob. 12SLCh. 13 - Prob. 13SLCh. 13 - Prob. 14SLCh. 13 - Prob. 15SLCh. 13 - Prob. 16SLCh. 13 - Prob. 17SLCh. 13 - Prob. 18SLCh. 13 - Prob. 19SLCh. 13 - Prob. 20SLCh. 13 - Prob. 21SLCh. 13 - Prob. 22SLCh. 13 - Prob. 23SLCh. 13 - Prob. 24SLCh. 13 - Prob. 25SLCh. 13 - Prob. 26SLCh. 13 - Prob. 27SLCh. 13 - Prob. 1GLCh. 13 - Prob. 2GLCh. 13 - Prob. 3GLCh. 13 - Prob. 4GLCh. 13 - Prob. 1ALCh. 13 - Prob. 2ALCh. 13 - Prob. 3ALCh. 13 - Prob. 4ALCh. 13 - Prob. 5ALCh. 13 - Prob. 1EDCh. 13 - Prob. 2EDCh. 13 - Prob. 3EDCh. 13 - Prob. 1CFCACh. 13 - Prob. 2CFCACh. 13 - Prob. 3CFCA
Knowledge Booster
Learn more about
Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, management and related others by exploring similar questions and additional content below.Similar questions
- You have been told by a worker on another team that one of your direct reports made an inappropriate comment to a coworker. What do you do to investigate the matter, and what actions would you take with your report, the person that the comment was directed to, and other people in the organization?arrow_forwardAbigail is a manager at her company. The company just launched an initiative to improve its corporate citizenship practices. Abigail is responsible for all but which of the following areas? Vigilance of the board of directors Integrity and ethical behavior Safeguarding shareholders' interests Disclosure and transparencyarrow_forwardWhat ethical and legal obligations do employees have to refrain from badmouthing their employers in a fit of pique, especially on the firm’s own website? Should management allow employees to criticize the company without fear of retaliation? Could management benefit from allowing such criticism? Why or why not?arrow_forward
- Place yourself as a manager that has just received a “friend” request from one of your direct reports. Do you accept, reject, or ignore the request? Why, and what additional communication would you have regarding this with the employee? View keyboard shortcuts EditViewInsertFormatToolsTable 12pt Paragraph Place yourself as a manager that has just received a “friend” request from one of your direct reports. Do you accept, reject, or ignore the request? Why, and what additional communication would you have regarding this with the employee? V Place yourself as a manager that has just received a “friend” request from one of your direct reports. Do you accept, reject, or ignore the request? Why, and what additional communication would you have regarding this with the employee?arrow_forwardcite some major examples of unethical communication in the workplace as shown below. Plagiarizing the work of others Falsifying or fabricating information Suppressing or downplaying information Exaggerating claims Using visual images that conceal the truth Stealing or divulging proprietary information Misusing electronic information Exploiting cultural differences Why do you think unethical communication exists (cite at least three reasons) and what do you suggest (cite at least two suggestions) to avoid any of these examples to happen to you or others in your future workplace?arrow_forwardWhile an employer is prohibited from firing an employee for the above-mentioned activities, social media is different. As we discussed in the text, making statements that are “egregiously offensive or knowingly and maliciously false,” or “publicly disparaging your employer’s products or services without relating your complaints to any labor controversy” is not protected concerted activity Your assignment is to write one or two social media posts about your “job” that could get you fired. Don’t post them on your real social media account! Just share them in this discussion thread. The posts should get you “fired” for different reasons. They should all be safe for classroom discussion (no obscenities, lewd remarks, etc.). Then, create one social media post that covers work related subjects but will not get you fired.arrow_forward
- A college friend of yours approaches you about an idea to start an online reputation management firm. One tactic the firm would use is to threaten those posting negative reviews and comments about your clients with a libel lawsuit unless they remove their posting. Should that fail, your firm would generate dozens of positive postings to outweigh the negative posting. What would you say to your friend about her idea?arrow_forwardAnyone can be a tough guy behind a keyboard.” Anonymity on the Internet has contributed to increased illegal and immoral activity online such as harassment, making threats, and even causing real danger to people. What are the risks of allowing anonymity online? What do you perceive to be the risks of requiring proof of identity to register an online identity on a social media site? How do you propose to balance these two extremes?arrow_forwardProvide an actual scenario of miscommunication in your office or workplace. What was the consequence or effect of the miscommunication? Identify the cause/s of miscommunication. State what should be done to avoid the same thing from happening in the future. Post your answer by hitting "Add a new discussion topicarrow_forward
- Imagine you are the new Head of Learning and Development. Which department should be involved in this following case? The senior managers of a large financial institution recognize the importance of training and development for their staff. They have a clear policy that not only should staff be trained and developed to meet the licensing and legislative requirements that apply to their area of business, but that staff should also be encouraged and enabled to engage in other appropriate development activities. The middle managers, who largely look after staff performance and development, all welcome this policy. They have made it clear to all of their staff that development opportunities are available and can be applied for at any time. Many individual managers have therefore put together a list of courses that they think might be of interest to their staff, and make these available to staff so that individual members of staff can pick-and- mix the courses that they feel they would…arrow_forwardAnswer the following questions completely. You have been told by a worker on another team that one of your direct reports made an inappropriate comment to a coworker. What do you do to investigate the matter, and what actions would you take with your report, the person that the comment was directed to, and other people in the organization?arrow_forwardAnswer the following question in a short paragraph or two. Make your answer as complete and as clear as possible. On October 24th 2017, an employee working for Amazon at a Texas Fulfillment Center injured her back due to a broken guard rail that was supposed to protect her from falling inventory. Amazon refused to take any responsibility for the injury at the time and denied that the broken equipment was responsible. This is not the only incident of Amazon failing to consider the welfare of its employees. Amazon often does not pay for air conditioning for its warehouses staffed by human workers (while the warehouses staffed by robots must have AC or the robots will cease to function). And during the Covid-19 pandemic, Amazon refused to allow paid sick days for workers who were forced to quarantine due to exposure to the virus. What would a Virtue Ethicist say of this history of behaviour by Amazon?arrow_forward
arrow_back_ios
SEE MORE QUESTIONS
arrow_forward_ios
Recommended textbooks for you
Management, Loose-Leaf VersionManagementISBN:9781305969308Author:Richard L. DaftPublisher:South-Western College Pub
Management, Loose-Leaf Version
Management
ISBN:9781305969308
Author:Richard L. Daft
Publisher:South-Western College Pub