Management Information Systems: Managing the Digital Firm (15th Edition)
Management Information Systems: Managing the Digital Firm (15th Edition)
15th Edition
ISBN: 9780134639710
Author: Kenneth C. Laudon, Jane P. Laudon
Publisher: PEARSON
Expert Solution & Answer
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Chapter 13.4, Problem 1.1CQ

Explanation of Solution

Fujitsu’s problems with existing system

  • Fujitsu sales team had trouble in handling complexities in sales and ordering processes.
  • Hence individual spreadsheets should be used to Configure, Price and Quote (CPQ) solutions for customers.
  • The company also had no centralized repository for price quotes, records of offerings, or capability of integrating quotes with ordering process...

Explanation of Solution

Business impact of the problem

  • Fujitsu network equipment provides optical transport solution for major telecommunication carriers across North America.
  • There are more than 45,000 Fujitsu network equipments and the company’s numerous products contain innumerable configuration scenarios...

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