Business Esentials, Student Value Edition Plus 2017 MyLab Intro to Business with Pearson eText -- Access Card Package (11th Edition)
Business Esentials, Student Value Edition Plus 2017 MyLab Intro to Business with Pearson eText -- Access Card Package (11th Edition)
11th Edition
ISBN: 9780134796741
Author: Ronald J. Ebert, Ricky W. Griffin
Publisher: PEARSON
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Chapter 14, Problem 14.25C
Summary Introduction

Case summary:

A person must protect themselves from cybercriminals when they are looking for a job. They are not human resource people. Hence, there is a good chance of finding grammatical errors in their emails. Even organizations are victims of cyber invasions.

Organizations are finding it more difficult to maintain cyber security as most of the employees are using personal phones to conduct business operations. Organizational data are facing potential intrusion through malware, virus infected files and others.

To explain: If Person X was able to identify scam email before opening them and the factors that alerted the person.

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Is the security of email a moral or ethical quandary for people in charge of managing networks?
Your Task. As an assistant to the vice president in charge of fraud detection at Visa, you have been asked to draft a letter that can be used to respond to Blair Rhines as well as to other unhappy customers whose cards were wrongly refused by your software. You know that the program has been an overwhelming success. It can, however, inconvenience people, especially when they are traveling. You have heard your boss tell travelers that it is a good idea to touch base with the bank before leaving and take along the card’s customer-service number (1-800-553-0321). Write a letter that explains what happened, retains the goodwill of the customer, and suggests reader benefits. Address your letter to Ms. Blair Rhines, 68 Riverside Drive, Apt. 35, New York, NY 10025.
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