Chapter 14, Problem 18E

Exercise 14-17 Lean business practice C6

Many fast-food restaurants compete on lean business practices. Match each of the following activities at a fast-food restaurant with one of the three clean business practices a, b, or c that it strives to achieve. Some activities might relate to more than one lean business practice.

_______1. Courteous employees a. Just-in-time (JIT)

_______ 2. Food produced to order b. Continuous improvement (CI)

_______ 3. Clean tables and floors c. Total quality management (TQM)

_______4. Orders filled within three minutes

_______ 5. Standardized food-making processes

_______ 6. New product development