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Accounting Information Systems 9th Edition
9th Edition
ISBN: 9781305756700
Author: Hall
Publisher: CENGAGE C
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Chapter 14, Problem 5P
To determine
Describe what went wrong at the time of system design process and the suggestion to be considered for the future projects.
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Systems Design
Robin Alper, a manager of the credit collections department for ACME Building Supplies, is extremely unhappy with a new system that was installed 3 months ago. Her complaint is that the data flow from the billing and accounts receivable departments are not occurring in the manner originally requested. Further, the updates to the database files are not occurring as frequently as she had envisioned. Thus, the hope that the new system would provide more current and timely information has not materialized. She claims that the systems analysts spent 3 days interviewing her and other workers.During that time, she and the other workers thought they had clearly conveyed their needs. She feels as if their needs were ignored and their time was wasted.
Required: What went wrong during the systems design process? What suggestions would you make for future projects?
Robin Alper, a manager of the credit collections department for ACME Building Supplies, is extremely unhappy with a new system that was installed 3 months ago. Her complaint is that the data flows from the billing and accounts receivable departments are not occurring in the manner originally requested. Further, the updates to the database files are not occurring as frequently as she had envisioned. Thus, the hope that the new system would provide more current and timely information has not materialized. She claims that the systems analysts spent 3 days interviewing her and other workers. During that time, she and the other workers thought they had clearly conveyed their needs. She feels as if their needs were ignored and their time was wasted.RequiredWhat went wrong during the systems design process? What suggestions would you make for future projects?
Robin Alper, a manager of the credit collectionsdepartment for ACME Building Supplies, isextremely unhappy with a new system that wasinstalled three months ago. Her complaint is thatthe data flow from the billing and AR departmentsare not occurring in the manner originally requested.Further, the updates to the database files are notoccurring as frequently as she had envisioned.Thus, the hope that the new system would providemore current and timely information has notmaterialized. She claims that the systems analystsspent three days interviewing her and other workers.During that time, she and the other workers thoughtthey had clearly conveyed their needs. She feelsas if their needs were ignored and their time waswasted.
RequiredWhat went wrong during the systems design process?What suggestions would you make for futureprojects?
Chapter 14 Solutions
Accounting Information Systems 9th Edition
Ch. 14 - Prob. 1RQCh. 14 - Prob. 2RQCh. 14 - Prob. 3RQCh. 14 - Prob. 4RQCh. 14 - Prob. 5RQCh. 14 - Prob. 6RQCh. 14 - Prob. 7RQCh. 14 - Prob. 8RQCh. 14 - Prob. 9RQCh. 14 - Prob. 10RQ
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