To determine:
The leadership style adopted to manage the team and team members.
Introduction:
Leadership is the art of motivating a group of individuals towards achieving a common sense of purpose. There are many styles of leadership managers adopt to manage or control the members of an organization.
Case Summary:
Reflex systems is specialized in selling exercise equipment to high schools and colleges, small to mid-sized businesses for recreation centres, through a national force of 310 salespeople. The company has encountered and won a great level of sales in the recent past. However, it is facing issues with follow up service systems. Therefore, the CEO of the company has planned to implement a new CRM system to rectify these on-going issues and attract and retain customers. Customer relationship management (CRM), this is an approach and system to manage a favourable and attractive relationship with existing and potential customer. It supports and aids the management of sales, delivery actionable insights, merges with social media and facilitates team management and communication. Further, it enables to manage customer interactions and problems effectively and efficiently. The ultimate goal is to drive sales growth.
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Management, Loose-Leaf Version
- Please answer these questions: 1. According to Harvard ManageMentor: Leading People, which of the following is a myth about leading people? a. Leadership is about people. b. Good leaders admit mistakes. c. Good leaders use technology and innovation. d. Leadership depends on personality. 2.According to Harvard ManageMentor: Leading People, an affiliative leadership style is best: a. When the team needs a new vision or dramatic new direction. b. When there is a team conflict, trust has been broken, or the team needs to be motivated. c. To build consensus and get people's buy-in. d. To motivate people who want to change or improve professionally. 3. According to Harvard ManageMentor: Difficult Interactions, if a relationship is the source of conflict, then it is a: a. Disagreement based on personalities and work styles. b. Disagreement over what has to be done. c. Disagreement over how to do something. d. Disagreement over who is in charge. 4. According to…arrow_forwardHikaru just got his performance review from his supervisor, Magnus. It was unexpectedly poor and Hikaru is very upset. Accordingly, Hikaru emailed his boss and asked for an explanation. His boss replied immediately and offered to discuss the performance review in detail and openly talk about any of Hikaru’s concerns. According to Hofstede’s study, Hikaru is likely living in a country that values: a. high relational leadership b. low uncertainty avoidance c. low power distance d. high contingent rewards e. high work centralityarrow_forwardRead the Following Case Scenario and answer the question below A recent survey was taken among employees at Life Science Nutraceuticals, Inc. (LSN). The results were alarming, as it appeared the leadership has been less effective than in the past. Some common complaints seemed to focus on the lack of vision, a breakdown in communication, and a lack of connection with staff. You have read the results, and as a senior leadership Consultant to LSN's CEO, you completely agree with employees. Leadership is the cornerstone to success in any organization, and to permit poor leadership can only spell trouble. It occurred to you that the place to start change was staring you in the face - the new management hires planned for Warehouse Operations in Las Vegas and Miami. Mumbling to yourself, "but what do I want them to look like?" you decide that you must write a memo to CEO Alexandria Marvel to make sure the "right" characteristics of a leader are asked for in the soon-to-be-released job…arrow_forward
- Read the Following Case Scenario and answer the question below A recent survey was taken among employees at Life Science Nutraceuticals, Inc. (LSN). The results were alarming, as it appeared the leadership has been less effective than in the past. Some common complaints seemed to focus on the lack of vision, a breakdown in communication, and a lack of connection with staff. You have read the results, and as a senior leadership Consultant to LSN's CEO, you completely agree with employees. Leadership is the cornerstone to success in any organization, and to permit poor leadership can only spell trouble. It occurred to you that the place to start change was staring you in the face - the new management hires planned for Warehouse Operations in Las Vegas and Miami. Mumbling to yourself, "but what do I want them to look like?" you decide that you must write a memo to CEO Alexandria Marvel to make sure the "right" characteristics of a leader are asked for in the soon-to-be-released job…arrow_forwardRead the Following Case Scenario and answer the question below A recent survey was taken among employees at Life Science Nutraceuticals, Inc. (LSN). The results were alarming, as it appeared the leadership has been less effective than in the past. Some common complaints seemed to focus on the lack of vision, a breakdown in communication, and a lack of connection with staff. You have read the results, and as a senior leadership Consultant to LSN's CEO, you completely agree with employees. Leadership is the cornerstone to success in any organization, and to permit poor leadership can only spell trouble. It occurred to you that the place to start change was staring you in the face - the new management hires planned for Warehouse Operations in Las Vegas and Miami. Mumbling to yourself, "but what do I want them to look like?" you decide that you must write a memo to CEO Alexandria Marvel to make sure the "right" characteristics of a leader are asked for in the soon-to-be-released job…arrow_forwardYou have recently received the following complaints regarding your team members: Complaint 1: Kofi is a high performing and experienced member of your team. But, in the past few weeks, his performance has declined, and he has not been able to meet the performance benchmarks. Apart from the performance issues, he has been guilty of many misconducts at work, such as: Persistent lateness Not completing a piece of work on time Not following procedures properly Being rude to junior staff members Complaint 2: Serwaa and Amina are your team members. Serwaa is a devout Christian and has religious figurines in her cubicle. Amina is a professed atheist who feels that extremely religious people are less intelligent. Both women try to avoid discussing religion, but they both know the other's feelings on current events, and at times there is palpable tension. One day Serwaa comes to work wearing a shirt declaring inappropriate wordings for the atheists, and Amina decides she has had enough. She…arrow_forward
- You have recently received the following complaints regarding your team members: Complaint 1: Kofi is a high performing and experienced member of your team. But, in the past few weeks, his performance has declined, and he has not been able to meet the performance benchmarks. Apart from the performance issues, he has been guilty of many misconducts at work, such as: Persistent lateness Not completing a piece of work on time Not following procedures properly Being rude to junior staff members Complaint 2: Serwaa and Amina are your team members. Serwaa is a devout Christian and has religious figurines in her cubicle. Amina is a professed atheist who feels that extremely religious people are less intelligent. Both women try to avoid discussing religion, but they both know the other's feelings on current events, and at times there is palpable tension. One day Serwaa comes to work wearing a shirt declaring inappropriate wordings for the atheists, and Amina decides she has had enough. She…arrow_forwardAnswer the question comprehensively. Read the case and answer the questions below. Jerry did not feel like going to work today, he was feeling exhausted and fed up. Jerry was appointed team leader in the morning shift in Greasy Jo’s Café eight weeks ago. Some of the team members were causing conflict within the group by attacking Jerry personally, behind his back, and blatantly refusing to follow company rules. They felt that as they have worked there longer, one of them should have been given the position of team leader. Jerry did not feel he had been there long enough to be able to assert himself successfully. He knew that if action was not taken quickly, the situation would deteriorate and he would have no control over the team’s work effort. He had tried telling them the team members what to do and how to do the work. He was constantly checking their work and had several arguments with different team members What is/ are the problem?arrow_forwardWhat is the most effective leadership style for managing a diverse team with varying levels of experience, skills, and personalities, and how can a manager adapt their leadership style to meet the individual needs and preferences of each team member?arrow_forward
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